Hotel Night Porter

We have a positive and vibrant working atmosphere, and offer a range of benefits including development opportunities for staff at all levels. What's the role? The Night Porter is a crucial role that assists our Night Manager / Assistant Night Manager in running the night shifts smoothly at the hotel. As a Night Porter, you will greet our guests, carry luggage, guide them to their rooms, deliver in-room amenities, and provide room service, among other duties, to ensure our guests are well-cared for throughout the night. What are the responsibilites?

• When our guests sleep in their beds, the Nights Porter keeps the hotel running like clockwork.
• Greeting guests and creating a welcoming and memorable arrival/check-out experience.
• Resolving guest concerns - you will be fully empowered to make decisions whilst dealing with guests and are expected to take full ownership of the feedback to ensure every guest leaves the hotel happy.
• Ensuring the security of the hotel throughout the night, including regular fire checks.
• Providing drinks and room service to resident guests after hours.
• Cleaning and preparing hotel public areas throughout the night.
• Covering general reception duties as required, including guest check-in, check-out, answering the telephone, and night audit procedures.
• Ensuring hotel health & safety procedures are maintained and overseeing emergency response and evacuation procedures as required.
• Assisting with the preparation and setting up of hotel meetings and event spaces as and when necessary.
• First responder in the event of a fire alarm.
• Recording any maintenance issues onto Opera and communicating across other departments.
• Completing handover to day shift prior to leaving in the morning
• Other duties can be assigned within the scope of the role.
  
  You love to work at night.
• Customer service experience.
• Knowledge of PMS (desirable).
• A positive attitude and someone who makes our guests smile.
• A great team player who works well with others.
• Ability to communicate in English, verbally and in writing.
• Basic computer skills.
• Ability to work shifts, weekends, and bank holidays.
  
  Formby Hall Golf Resort & Spa is a leading luxury golf and spa destination in the North West of England. Set in 200 acres of lush green landscape, we offer the perfect escape.
  
  What are the perks?
• Company Discount on rooms
• Generous recommend a friend scheme
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
• Access to a 24/7 Employee Assistance Program
• Discounts on the hotel food & beverage
• Recognition incentives
• Team Member Events
• Complimentary meal on duty in the Team Member canteen
• Free Parking for cars, mopeds, scooters and bicycles