Host / Hostess

Are you friendly, confident and passionate about providing great customer service? Do you enjoy connecting with people and creating positive experiences?

As a Host with ISS UK, you will play an important role in delivering a high-quality, patient-focused catering and domestic service. Acting as an ambassador for ISS, you will help create a warm, welcoming and professional environment for patients, Trust staff and occasional visitors.

You will be responsible for serving meals and beverages to patients, maintaining a clean and safe environment, and ensuring all services are delivered in line with food hygiene standards, regulations, the service specification and current ward requirements.

This role is ideal for someone who takes pride in delivering excellent service, builds positive relationships and is committed to creating the best possible experience for patients.

The Role

Create a welcoming experience for guests and colleagues, consistently delivering excellent customer service

Act as a knowledgeable representative, confidently answering enquiries about the site, facilities, and operations

Develop a strong understanding of the workplace environment, highlighting key areas such as dining options, services, and activities

Build positive relationships with guests and colleagues, fostering a friendly and professional atmosphere

Identify opportunities to improve the workplace experience, service, and culture, sharing innovative ideas with the team

Bring enthusiasm and professionalism to every interaction, promoting the site's workspaces, facilities, and culture

Excellent customer service skills with a genuine passion for delivering exceptional experiences

A friendly, approachable, and professional manner with the ability to engage confidently with a wide range of people

Strong teamwork skills, complemented by the ability to work independently when required

A considerate and proactive attitude, with a willingness to support colleagues and contribute to a positive work environment

Competent in using relevant systems and software (e.g., Microsoft Office)

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team.