Host / Hostess

We are seeking a warm, approachable and highly service-driven daytime host to deliver a seamless, clean and welcoming workplace experience.

This role plays a key part in creating an exclusive, friendly and well-managed office environment, acting as a visible ambassador for the facilities team.

We are looking for someone who will coordinate and facilitate daily activities within the client's office space, working closely with internal teams and landlord partners to ensure colleagues and guests receive a consistently high-quality, concierge-style service aligned to the client's vision and site guidelines.

The Role

Act as the main point of contact for colleagues on the floor, responding to questions and requests with a 5-star concierge approach (including technology, events and wellness schedules).

Support the Workplace Supervisor with operational decision-making, processes and general administration to deliver a consistent workplace experience.

Build strong relationships with guests and colleagues, capturing individual preferences and accommodating special requests where possible.

Work closely with the landlord reception team and wider stakeholders to communicate effectively and deliver an excellent workplace experience.

Administer booking systems for visitor management, meeting rooms and desk bookings within the client and shared landlord spaces.

Maintain clear desk and cleanliness standards across the office, encouraging correct behaviours and reporting building issues to the appropriate teams.

Conduct regular walk rounds with landlord service providers, ensuring issues are managed through to completion and progress is communicated to client staff.

Assist team leaders with desk management, consumable stock control, and coordination of supplier deliveries and collections.

Proficient in the use of Microsoft Office applications.

Proven experience in hospitality or customer-focused service delivery.

Excellent communication skills with the ability to engage confidently at all levels of client seniority.

Good understanding of health and safety requirements within an office workspace.

Self-starting, proactive and able to work independently with minimal supervision.

Open, honest and professional communicator with strong customer service skills.

Takes ownership and responsibility for deliverables, with a mindset of continuous improvement.

Demonstrates integrity, respect for others and a natural hosting approach, with a genuine desire to support those around them., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.