Host

At Caffeine & Machine, we believe in creating a vibrant, welcoming environment for all our customers. As a Host, you'll be the friendly face and energy of the venue, building instant rapport, anticipating needs, and ensuring that every guest's experience is nothing short of amazing., As a Host, you'll play a vital role in shaping our customers' experiences. You'll be the go-to person, providing top-notch service with warmth, enthusiasm, and an infectious smile. By listening, anticipating needs, and guiding customers through their time at Caffeine & Machine, you'll create an atmosphere of genuine hospitality and care. Whether it's helping a colleague, delivering amazing service, or learning more about our menu, you'll be at the heart of what makes C&M unique.

Core Responsibilities:

Inspiring PEOPLE Happiness - Be yourself, show customers what makes you and them unique, and mentor Newbies along the way.

Consistent CUSTOMER Satisfaction - Maintain impeccable standards, adapt to customer cues, and deliver consistently high Mystery Dining results.

Generating SALES Growth - Capture transactions, run orders, and share your passion for the menu while guiding customers to the perfect items.

Optimising PROFIT Results - Ensure every drink or dish meets our high standards, assist with rushes, and lend a hand in other areas as needed.

Organised - You approach everything in life with structure and purpose.

Excellent Listener - You focus on what others are saying, making them feel heard and valued.

Customer-Obsessed - You're determined to create experiences that delight and exceed expectations.

Effortless Rapport - You connect with others easily, making everyone feel welcome and at home.

Positive & Optimistic - You maintain a sunny disposition and bring energy to every interaction.

· Competitive Pay - £12.50 per hour plus tips

· Amazing Perks - Employee discounts, lucrative Mystery Diner bonus, heavily discounted food, free entry to events, career development and more