Hospitality Training Manager

Job DescriptionJob Title: Hospitality Training Manager Location: Royal Academy of Arts, Burlington House, Piccadilly, London, W1J 0BDupto £40,000 Salary + 10% performance Bonus40 Hours / Monday to Friday, Flexibility to work some weekends or evenings when required
Job Introduction Sodexo Live! is seeking a Hospitality Training Manager to join the team at the Royal Academy of Arts.
This is a newly created role focused on developing people, improving service standards, and enhancing the overall guest experience across the site.
We are looking for someone with a strong background in hospitality operations who understands what great service looks like in practice and is passionate about developing others. You will work closely with managers and frontline teams to identify areas for improvement, deliver training, and support the ongoing development of staff.
This role offers an excellent opportunity for someone looking to move from an operational role into a more people-focused position within training and development.
What You'll Do:Lead on service standards across the site, ensuring a consistent and high-quality guest experienceDesign, adapt and deliver training programmes to support frontline team development, working in partnership with internal stakeholdersObserve service delivery and provide practical feedback and coaching to improve team performanceMonitor guest feedback and performance trends, using insights to identify areas for improvementWork closely with venue managers and support teams to implement service improvements and embed best practiceSupport onboarding and ongoing development of team members to build capability and engagement
What You Bring:Experience in a premium hospitality environment (e.g. restaurant, hotel, or venue), with a strong understanding of how high-quality service is delivered in practicePrevious experience leading, coaching or training teams, with the ability to support and develop othersA good understanding of service standards and the customer journey, with the ability to identify areas for improvementStrong communication and interpersonal skills, with the confidence to work closely with managers and frontline teamsA proactive and organised approach, comfortable balancing training delivery with administrative responsibilitiesAn interest in people development, training or HR, with a willingness to build further skills in this areaThe ability to observe service, provide constructive feedback, and support teams to improve performance

About Sodexo Live!At Sodexo Live!, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.
Sodexo Disability, Ability network, So Together, Generations and Origins.