Hospitality & Tourism Operations Apprentice - Denfenx - London

We are looking for a motivated individual to join our team as a Hospitality & Tourism Operations Apprentice.,

• Support the day-to-day running of hospitality and tourism operations
• Assist with bookings, reservations and customer enquiries
• Deliver a high standard of customer and guest service
• Support front office and general administrative duties
• Help coordinate events, meetings and hospitality activities
• Assist with sales, marketing and promotional campaigns
• Support social media and digital marketing activity
• Maintain customer, booking and operational records
• Assist managers with reports, budgets and basic financial administration
• Help identify opportunities to improve customer experience and business performance
• Work with different departments to ensure services run smoothly
• Support projects relating to tourism, hospitality and business development
What You'll Develop Throughout the apprenticeship you'll gain practical experience in areas including:
• Hospitality operations management
• Customer service and guest relations
• Sales and marketing
• Events management
• Business development
• Financial and commercial awareness
• Digital and social media marketing
• Revenue and performance monitoring
• Leadership and people management
• Project management
  
  This is a paid apprenticeship opportunity combining practical workplace experience with university study in International Hospitality and Tourism Management.
You'll work across different areas of the business, gaining hands-on experience in hospitality operations, customer experience, administration, events, sales and business development while working towards your qualification., You don't need previous hospitality management experience. We're looking for someone who is:
• Friendly, professional and confident communicating with people
• Organised and reliable
• Interested in hospitality, tourism, events or business
• Comfortable working as part of a team
• Willing to learn and take on responsibility
• Customer focused with good attention to detail
• Interested in developing into a future management position
  
  £27,000 starting salary
• Full-time paid employment
• Allocated paid study time alongside your role
• Practical experience within the hospitality and tourism industry
• Support from your workplace manager and university
• Opportunities to develop across operations, events, customer experience and management
• Career progression into roles such as Hospitality Manager, Guest Relations Manager, Front Office Manager, Events Manager, Travel Administrator or Operations Manager