Hospitality Team Manager - Torbay / Exeter Cluster

Hospitality Team Manager - Torbay/Exeter Cluster

2026-09-21T00:00:00

unitedkingdom

GB

Any

2026-12-20T11:01:27.017

Join M&S as a Team Manager in Cafe, where you'll lead from the front and play a critical role in reshaping our stores for the next generation of customers. This isn't a back-office leadership role. You'll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We're looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What success looks like

• A department that trades strongly, looks brilliant and delivers five-star service


• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver


• Clear ownership of standards, safety, availability and operational excellence


• Strong commercial results driven by insight, pace and great leadership


• A culture where people feel valued, developed and excited to grow with M&S

What we're looking for

• Proven experience leading teams in a fast-paced retail or customer-focused environment


• Strong commercial awareness with the confidence to use data and insight to drive results


• The ability to coach, develop and performance-manage with clarity and empathy


• Confidence having constructive, sometimes difficult conversations


• A resilient, adaptable mindset with the energy to lead through change


• Digital confidence and a willingness to embrace new ways of working


• A natural role model for great service, inclusion and M&S behaviours

This is a role for leaders who don't stand still. Who raise the bar, back their people, and take real pride in delivering results the right way. Are you ready for it? Take Your Marks and apply today.

#LI-DB1

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.

Retail: The sweeping innovations we're rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There's never been a more exciting time to join M&S!

We've embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world - and surprising every single customer with reasons to shop in our stores and online - day in, day out. By embracing our digital tools to enhance the customer experience and remaining adaptable - both to the needs of our customers and our retail business - you'll live and breathe our approach to sales and service and will ensure every time is just as special as the next.

Full time

Posting Date: 2026-09-07

#s1-Gen

Join M&S as a Team Manager in Cafe, where you'll lead from the front and play a critical role in reshaping our stores for the next generation of customers.This isn't a back-office leadership role. You'll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.We're looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.What success looks likeA department that trades strongly, looks brilliant and delivers five-star serviceA motivated, multiskilled team who feel supported, challenged and proud of what they deliverClear ownership of standards, safety, availability and operational excellenceStrong commercial results driven by insight, pace and great leadershipA culture where people feel valued, developed and excited to grow with M&SWhat we're looking forProven experience
leading teams in a fast-paced retail or customer-focused environmentStrong commercial awareness with the confidence to use data and insight to drive resultsThe ability to coach, develop and performance-manage with clarity and empathyConfidence having constructive, sometimes difficult conversationsA resilient, adaptable mindset with the energy to lead through changeDigital confidence and a willingness to embrace new ways of workingA natural role model for great service, inclusion and M&S behavioursThis is a role for leaders who don't stand still. Who raise the bar, back their people, and take real pride in delivering results the right way. Are you ready for it? Take Your Marks and apply today.#LI-DB1 M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an
inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working. Retail: The sweeping innovations we're rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There's never been a more exciting time to join M&S! We've embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world - and surprising every single customer with reasons to shop in our stores and online - day in, day out. By embracing our digital tools to enhance the customer experience and remaining adaptable - both to the needs of our customers and our retail business - you'll live and breathe our approach
to sales and service and will ensure every time is just as special as the next. Full timePosting Date: 2026-09-07