Hospitality Supervisor Apprenticeship

Introduction

We’re on the lookout for a Supervisor to join our team! Are you passionate about creating memorable experiences and driving engagement? We’re looking for a Supervisor who will play a key role in functions and promotions, ensuring every event runs smoothly and every campaign shines!

About the Employer

We’ve been running pubs and brewing beer in one form or another for more than 185 years – a heritage that we’re incredibly proud of! Today we operate more than 1,400 pubs, bars and hotels.

What You'll Do

We’re on the lookout for a Supervisor to join our team!

Right at the heart of the pub – creating moments of joy. You’ll be there supporting the team to deliver the everyday moments and those stand-out occasions. You’ll thrive from an environment that is busy, varied, fast-paced but most importantly – fun!

As Supervisor you’ll: Have a natural talent for leading and motivating others, you’ll share moments of joy with our team and guests. You and the pub team will pride yourselves on delivering an experience that gets our guests coming back for more.

• Have previous experience in a similar Supervisor or Team Leader role
• Work with the wider pub management team to ensure the business runs efficiently and profitably
• Opening and closing, stocking, and cashing up
• Be a role model for customer service
• Ability to think on the spot and use your initiative
• Accountable for the smooth running of shifts and for managing all aspects of the pub when the wider management team is away

What comes next is up to you. If you have the determination to drive your development, we’ll support you to progress into an Assistant Manager role and beyond!

What you get from us: You'll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career – with genuine benefits that include:

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part-time hours offered to work around your family or higher education
• Marston’s Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts)
• Health Screening Discounts
• Long Service Awards
• Gym Discounts
• 24-hour GP helpline
• Mortgage Advice and support
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licenced Trade Charity for financial, mental, and emotional well-being support

Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.

Marston’s. Where people make pubs.

At Marston’s, you will be working towards your Marston's Academy Hospitality Supervisor Level 3 Apprenticeship qualification over the course of 15 months.

Training Outcome

Marston’s offer ongoing training and support and actively encourages their employees to progress.

Skills Required

• Communication skills
• Attention to detail
• Customer care skills
• Team working

Course Information

Course: Hospitality supervisor (level 3)

Level: 3

Route: Catering and hospitality

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Shift work including evenings and weekends, exact shifts to be confirmed.

Expected Duration: 1 Year 3 Months

Training Provider: LIFETIME TRAINING GROUP LIMITED