Hospitality Service Manager (fo & F&b) - Carlisle

Hospitality Service Manager (FO & F&B) - Carlisle Hospitality Service Manager (FO & F&B) Carlisle Station Hotel, Sure Collection By Best Western The Opportunity Working in close partnership with an experienced General Manager, the Hospitality Service Manager plays a pivotal role in overseeing the day to day hotel operation and ensuring consistently high standards across the business. This is a truly hands on role, offering the opportunity to work across all operational departments, applying your knowledge, building experience and gaining a deep, well rounded understanding of how the hotel functions as a whole. You'll help create an environment where teams feel supported, confident and motivated to deliver exceptional guest experiences every day. What You'll Be Responsible For

• Supporting the General Manager in overseeing all hotel operations
• Working hands on across departments to ensure smooth, efficient and guest focused service delivery
• Leading, guiding and motivating a team of Hospitality Service Experts who are passionate about service
• Creating clarity, structure and direction, ensuring teams feel confident in what great looks like
• Taking ownership of team engagement, training and ongoing development
• Leading by example to uphold high standards across all areas of the property
• Helping to create a positive, well organised culture where guests and colleagues feel valued, Is an established Head of Department ready to take their first step into a broader management role, With its royal history, splendid architecture, and superbly central location, the Carlisle Station Hotel, part of the Sure Collection By Best Western, is one of the most desirable places to stay in Cumbria's capital. This striking Victorian building is paired with modern, boutique interiors.
The hotel features 70 comfortable bedrooms, including family rooms and singles. It also boasts a stunning Victorian ballroom that can host up to 180 guests, and 5 versatile meeting rooms accommodating up to 220 delegates.


• Enjoys being hands on and visible, leading from the front rather than behind the scenes
• Is a natural people person who gains satisfaction from helping others grow and succeed
• Thrives in environments where learning, variety and development are encouraged
• Wants exposure to all areas of hotel operations to build confidence and capability
• Is motivated by responsibility, trust and the chance to make a real impact
• Understands that great leadership starts with connection, clarity and care
If you're passionate about hospitality, eager to broaden your leadership skills and motivated by creating outstanding guest experiences through strong, supported teams, this role offers development, challenge and a clear step forward in your career.

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.


• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
• Refer a friend scheme from 500 to 1000 per referral.
• Hospital Plan.
• Online Health Portal.
• Eye Care.
• Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Pension Scheme.
• Free meals on duty.
• Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.