Hospitality Manager - Valley

We have an exciting opportunity for an experienced Hospitality Manager to lead the delivery of hospitality, catering, front of house, and soft FM services at RAF Valley. This is a highly visible leadership role where creating an exceptional customer experience is at the heart of everything you do. We are looking for a passionate hospitality professional with a strong customer service and operational background, capable of leading high-performing teams, delivering memorable guest experiences, and maintaining the highest standards across all hospitality operations. Working within a prestigious Defence environment, you will be responsible for the day-to-day management of hospitality services, building strong client relationships, driving service excellence, and ensuring outstanding experiences for military personnel, visitors, and VIP guests.,

• Lead and manage all hospitality, catering, and front of house operations across the site.
• Provide visible leadership to customer-facing teams, ensuring exceptional service standards and customer satisfaction.
• Oversee the delivery of hospitality services, including conferences, events, VIP functions, formal dining, and daily operations.
• Act as the primary point of contact for the client, building strong relationships and consistently exceeding expectations.
• Drive a culture of hospitality excellence through coaching, development, and performance management.
• Ensure all hospitality areas are presented to the highest standards at all times.
• Manage customer feedback, service reviews, and continuous improvement initiatives.
• Identify opportunities to enhance the customer journey and improve service delivery.
• Support the growth of hospitality revenue through effective planning, promotion, and execution of events and functions.
• Take ownership of budgets, cost controls, forecasting, and financial performance.
• Plan staffing levels, rotas, and resources to meet operational and event requirements.
• Work collaboratively with internal teams to ensure seamless planning and delivery of hospitality services.
• Ensure compliance with Health & Safety, Food Safety, and Defence sector standards and regulations.
• Maintain accurate reporting on key performance indicators, service standards, and commercial performance.
  
  Proven experience as a Hospitality Manager, Operations Manager, Catering Manager, Hotel Manager, Conference & Events Manager, Front of House Manager, or in a similar leadership role.
• Passionate about delivering exceptional customer experiences and service excellence.
• Experience within hospitality, hotels, conferencing, events, catering, Defence, or facilities management environments.
• Strong leadership experience managing customer-facing teams in a service-led environment.
• Commercially aware with experience managing budgets, controlling costs, and driving performance.
• Excellent communication and stakeholder management skills.
• Organised and able to manage multiple priorities in a fast-paced environment.
• Experience planning and delivering events, functions, and hospitality services.
• Comfortable using hospitality systems and Microsoft Office applications.
• Positive, proactive, and customer-focused, with a keen eye for detail and presentation standards.
  
  Part of Compass Group UK & Ireland, ESS supports over 250 military establishments, government sites, and secure environments across the UK. We pride ourselves on delivering exceptional services in critical environments where professionalism, reliability, and customer experience are paramount.
  
  Competitive salary of up to 35,000 per annum
• Free meals on duty
• Free onsite parking
• Contributory pension scheme
• Career development through Career Pathways and MyLearning programmes
• Digital GP access and healthcare benefits
• Discounts across travel, retail, and entertainment
• Wellness, mindfulness, and fitness programmes
• Employee rewards and recognition schemes