Hospitality Manager Location: Shell Global Headquarters - Central LondonSchedule: Monday to Friday working 40 hrs per weekSalary: Competitive + Sodexo Benefits Package

As Hospitality Manager, you will oversee and elevate the end-to-end hospitality experience across the executive floors, board-level meetings, and high-profile internal events. You will directly manage three key team leads, spanning multiple service areas, and ensure the flawless execution of bespoke, discreet, and high-level service at every touchpoint., Operational Leadership

• Lead the delivery of all hospitality services across Shell HQ and IBM events
• Ensure a 5-star service standard across executive floors, meetings, and events
• Coordinate with internal Sodexo departments to create a seamless service journey
• Manage floor appearance in partnership with IFM teams to executive standards
Team Management
• Lead and mentor a high-performing hospitality team across multiple locations
• Train, coach, and inspire your team to deliver elevated service with finesse
• Drive "One Team" culture to unify efforts across service functions
• Conduct performance reviews, manage training plans, and identify future talent
Client & Stakeholder Engagement
• Build trusted relationships with PAs, senior executives, and key stakeholders
• Provide responsive, bespoke solutions tailored to executive preferences
• Promote client satisfaction through continuous engagement and service excellence
Compliance & Standards
• Ensure strict adherence to Sodexo and statutory policies (H&S, Food Safety, Allergen Compliance)
• Maintain accurate reporting for all events and service metrics
• Drive innovation and continuous improvement through structured feedback and insight
Strategic Contribution
• Support the Account Manager in aligning hospitality strategy with business goals
• Evaluate opportunities for service development and recommend enhancements
• Manage vendor compliance, forecasting, and performance tracking in line with KPIs
  
  Proven experience in high-end hospitality or fine dining at an executive level
• Understanding of discretion, diplomacy, and service excellence
• Confident in managing multiple priorities in a dynamic, fast-paced environment
• Strong knowledge of H&S, food safety, and compliance (IOSH preferred)
• Excellent interpersonal and communication skills; poised and presentable at all times
• Experience managing services across multiple locations and leading diverse teams
• Proficient in MS Office and hospitality management systems
  
  At Sodexo, our people are at the heart of everything we do. Within the high-performing world of Energy & Resources, we believe hospitality is more than service-it's about delivering an elevated experience that reflects innovation, trust, and professionalism. We're looking for a passionate Hospitality Manager to lead a prestigious, executive-focused operation at the Shell London Campus-the global HQ and home to Shell's most senior leadership.
• Competitive salary aligned with the scale and prestige of the contract
• Sodexo Benefits including access to wellbeing and development programs
• Opportunities for professional growth within a global industry leader
• Onsite gym facilities for your personal wellbeing
• Work at the forefront of global energy and executive service delivery, Working with Sodexo is more than a job; it's a chance to be part of something greater.
  
  We also offer a range of perks, rewards and benefits for our colleagues and their families:
• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies
A little more about Sodexo: At Sodexo, our purpose is to create a better every day for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.