Hospitality Manager

Team Management: Overseeing housekeeping, catering, activities, front of house (reception team) and maintenance staff. This includes

• Rotas
• Training and development
• Supervision/performance management
• Event planning and execution
• Documentations
• Quality Standards: Maintaining high cleaning standard, ensuring quality dining experiences, activities, safety and room upkeep meet luxury and company brand standards while maintaining CQC (Care Quality Commission) compliance.
• Resident Experience: Acting as the primary liaison for residents and their families to ensure preferences are accommodated.
• Budget & Administration: Managing departmental budgets, stock take & inventory
• Auditing: Ensuring that staff carry out their duties appropriately, whilst promoting a positive and supportive working environment for all. Complete periodic audits, provide feedbacks, recommendations, and timelines for improvements
• Meeting: Hold regular briefings and communication meetings with the team
• Standard: Ensuring that dining rooms are presented to the highest standard and the service provided is to a five-star standard whilst working closely with the chef and care team to achieve this.
  
  
• NVQ Level 4 (or equivalent) in Hospitality Management
• NVQ Level 4 in Health & Social Care (desirable)
• Minimum of 3 years' experience in a similar role within a care, residential, hotel or hospitality environment
• Experience managing teams, including training and setting service standards
• Strong organisational, leadership and communication skills and conflict resolution skills
• A proactive, hands-on approach with a passion for high-quality service delivery, An Overseas Police Check/ Certificate of Good Conduct may be required if you have lived or worked outside the UK for 12 Months or more, spent a significant period overseas, or worked abroad in a position of trust. This will be in addition to a mandatory Enhanced DBS check.
  
  Quantum Care is a noâ€'forâ€'profit organisation supporting over 2,000 older people across Hertfordshire, Bedfordshire and Essex. Our mission is simple: to help our residents live well, with dignity, comfort and joy. To do that, we need people who care as much as we do and
Make Every Day Matter. Exciting developments are underway at Pinewood Lodge, which will soon relocate to a brand-new, purpose-built care home in the South Oxhey. We are seeking an

We value our teams and invest in their wellbeing, growth and success. In return for your dedication, you'll receive:
• Competitive salary with enhanced pay on weekends and Bank Holidays
• Clear career development pathways and recognition of milestones
• Firstâ€'class inâ€'house training from day one
• Free Employee Assistance Programme offering 24/7 support
• Company pension scheme (after 1 year of service)
• Free DBS check and uniform
• Access to retail discounts and exclusive offers
• A supportive, valuesâ€'driven workplace where your contribution truly matters