Hospitality Manager

We have an exciting opportunity to become our new Hospitality Manager at one of our workplace restaurants in Milton Keynes MK15 8HD.
Wilson Vale is an established, quality-led contract caterer. We work with amazing clients across the UK who place huge value on great food as a key part of their culture and community. We work in office restaurants, independent schools and at conference venues with the same high-end ethos throughout.
Our culture unites us. We stand for craft, quality, creative freedom, forward thinking and integrity. We never compromise on our commitment to fresh, seasonal produce and the fantastic people that make it all happen!
This is a permanent position working 40 hours per week, Monday to Friday, from 8:00am to 4:30pm.
We are a fresh food-led operation catering for up to 150 people per day, offering flavourful, nutrient-rich dishes that are designed and prepared fresh each day. All food is cooked on-site using ingredients sourced from local producers. Our team has full autonomy over menu development, applying their skills and experience to deliver a consistently evolving and high-quality offering for our customers.
You will have full ownership of hospitality bookings, events, and private functions. In addition, you will support the Chef Manager with administrative duties and contribute to enhancing the overall experience for both customers and staff on site.
We are looking for someone with experience in Hospitality Management that can inspire and motivate their team yet retain a hands-on approach to the operations. You will head up the team and build on successes to deliver the highest standards of food and customer service across the site. The role requires someone who is commercially minded with the ability to demonstrate a track record of developing efficient and cost effective processes and that you have first class communication skills and a keen eye for detail.
Responsibilities:
+ Ensure hospitality services are consistently delivered to the highest standard
+ Support the Chef Manager in leading and managing the team
+ Hands-on role with oversight of daily operations
+ Ensure all customer requirements are met
+ Develop, train, and motivate staff
+ Manage labour budgets and control costs

+ Strong people management and communication skills
+ Proven experience leading successful teams in a similar role
+ Ability to create bespoke hospitality offerings
+ Excellent organisational skills
+ Flexible with working hours
+ Able to lead teams to deliver strong results
+ Comfortable working under pressure and multitasking
+ Good understanding of P&L accounts
SKILLS AND EXPERIENCE:
+ Passionate about food and working as part of a team
+ Strong customer service and communication skills
+ Able to work effectively in a high-pressure environment
+ Experience in premium hospitality settings
+ Commitment to delivering exceptional service
+ Strong understanding of service styles and food trends
+ Creative, innovative, and forward-thinking approach
+ Passion for training and staff development
+ Excellent presentation skills
+ Highly organised and articulate
+ Proactive, reliable, and dependable

+ Food-led culture: menus are central to everything we do and evolve weekly
+ Quality, seasonal ingredients sourced from over 300 British suppliers, with a focus on local sourcing
+ Creative freedom to develop exciting food themes, pop-ups, and engaging menus
+ Strong family values, with a focus on support, development, trust, and loyalty
+ Commitment to sustainability, creating food that is both delicious and environmentally responsible
+ Strong social and environmental values embedded in everything we do
+ Tailored training and clear opportunities for career development and progression
WILSON VALE PERKS:
+ Our working hours are some of the best you'll find in catering - we are strong believers in work-life balance
+ Our working environment is fun and inspiring, with excellent career development opportunities
+ Craft Works - Free craft-focused career development training programme
+ Paid training bespoke to you
+ Access to our Employee Assistance Programme- your wellbeing is very important to us
+ Online employee benefits scheme - monetary savings on everyday items!
+ Your Birthday off every year after 1 years' service.
+ Enhanced Maternity Pay
Wilson Vale is an equal opportunities employer that strives to create an inclusive working environment for all. We are committed to supporting our people and do not tolerate discrimination of any kind. From each and every person in our catering teams, to our operations and central support teams - everyone at has a voice.
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