Hospitality Assistant

We are seeking a warm, friendly, and motivated Hospitality Assistant to join our friendly team based at Castle Village. This is a part-time position working 24 hours per week. You will play a pivotal role in delivering exceptional customer service, creating a welcoming atmosphere, and ensuring our residents, visitors, and customers have memorable experiences.,

• Deliver food, beverage, and retail services to RVG standards, maintaining a clean, safe, and hygienic environment.
• Provide residents and visitors with a warm and professional welcome, anticipating and meeting their hospitality needs.
• Handle enquiries, issues, and complaints courteously and efficiently, escalating when necessary.
• Work effectively as part of the village team to deliver high-quality service and build strong relationships with residents.
• Contribute ideas for improving menus, services, and operational processes.
• Support the achievement of food and beverage revenue targets using established systems and processes.
• Maintain and update personal skills, accreditations, and knowledge of industry best practices., Age Well - Supporting residents to live their best lives
• Community - Building a sense of belonging
• Keep Improving - Always seeking better ways to work
• Invest Wisely - Making responsible choices
• Planet Positive - Reducing our environmental impact
• One Team - Supporting each other to succeed
  
  Excellent customer service and interpersonal skills
• Ability to work as part of a team and build strong relationships
• Strong organizational and time management skills
• Positive, energetic, and enthusiastic attitude
• Willingness to learn, adapt, and embrace continuous improvement, Job-related experience desirable but not essential
• Up to 1 year of general work experience delivering to standard