Hospital to Home Outreach Worker

The hospital to home service works collaboratively with hospitals to support people when they are discharged from hospital to return home. As a Hospital to Home Outreach Worker, you will provide temporary, practical and emotional support to service users within their home and make sure they understand the care and local community services available to them.,

• Assess the needs of service users either in hospital before discharge, or in their homes, and understand what barriers and enablers there might be to moving home.
• Aid the discharge process and improve patient experience.
• Provide and/or arrange the practical and emotional support needed to enable service users to return home and/or remain safely at home.
• Be vigilant and make referrals/signpost for additional needs that our wider team, or partners can support. E.g. for benefit checks, energy advice, carers support, befriending.
• Help maximise service user independence by adopting an enabling approach.
• Develop a listening, caring and professional relationship with the service user and their families/carers.
• Provide domestic practical support within the home.
• Prepare and service drinks and simple meals with or for the service user ensuring nutritional needs are met.
• Accompany service user outside the home e.g. hospital/GP appointments etc.
• Support service users with other tasks.
• Ensure services provided by AUKEL in the community are safe and person centred.
• Report safeguarding concerns, in accordance with AUKEL safeguarding procedures.
• Provide cover in the case of sickness and annual leave periods of colleagues.
• Support service user reviews, ensuring all visiting information is uploaded on to Salesforce.
• Support volunteers in the team and provide support and guidance to their development.
• Work with a range of professionals.
About us Vision We want East London to be a place where people age well, and where older people live happy, healthy and fulfilled lives. Strategy We have launched an ambitious new five-year strategy which was informed by the voices of older people in East London. Older people told us as part of our strategy consultation that they want to: Be independent, Be connected, Be informed and Be heard. All our service delivery ambitions are clustered under these four headings. You can read our five-year strategy here. You can also read more about the work we do and how our services look and feel for the olderpeople who use them on our latest annual account here. Values The way we do things is as important as what we do. We use the values agreed below, to frame our whole organisational approach.