Hospital Porter

Location: Harplands Hospital, Stoke-on-Trent, ST4 6RR Salary: £25,272 plus excellent benefits Schedule: Shift-based role covering 7 days including bank holidays. Porter shift times are between 07:00 and 22:00, floor maintenance shift times are 09:00 to 17:00

Ready to impact a better future?
As a Hospital Porter in our Health team, you'll play a vital role in ensuring the hospital runs smoothly, supporting patients, colleagues, and visitors through reliable and responsive portering services. Your work helps create a safe, efficient, and caring environment where everyone can receive the support they need. Your role will cover portering shifts and floor maintenance shifts.
In this role, your contribution goes beyond logistics, and you'll make a real difference to people's everyday experiences. Whether you're transporting patients, delivering essential supplies, or supporting emergency situations, your work directly impacts care delivery and patient wellbeing. This is a role where you can take pride in making a positive impact every day.

What you'll do as a Hospital Porter
You'll be entrusted to:
- Provide a high-quality portering service across the hospital, ensuring equipment, materials, and patients are moved safely and efficiently
- Transport items such as medical gases, pharmaceuticals, blood products, furniture, mail, and confidential records in line with procedures
- Support waste management processes, including the safe movement of clinical, general, and confidential waste
- Maintain cleanliness across work areas, including portering bases and equipment, supporting infection control standards
- Floor maintenance using various machinery (training provided) to clean all flooring within the hospital
- Respond promptly to requests, including urgent and emergency situations, ensuring service delivery standards are met
- Follow all health, safety, and security procedures, reporting incidents, faults, or hazards as required

A helpful, customer-focused approach with empathy for patients, visitors, and colleagues
- The ability to work both independently and as part of a team, using your initiative when needed
- Good communication skills and the ability to interact confidently with a range of people
- Physical capability to carry out manual handling duties such as pushing, pulling, and lifting
- A positive, flexible attitude with a willingness to learn and adapt in a fast-paced environment

Vetting and checks
A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Discover all you need to keep growing
We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them.
What we offer
- Holidays: 25 days plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.