Homes Commercial Change Manager - FTC

We are offering you the outstanding opportunity to impact the strategic direction of the UK's leading mortgage provider. You will be responsible for planning, delivering, and embedding people-centred change across the Homes Commercial function, ensuring that commercial initiatives are adopted effectively and translate into improved customer, broker, and business outcomes. If this sounds like you, we'd love to hear from you!

• Assess impacts of commercial changes on people, processes, customers, and operations
• Identify risks to readiness, adoption, and customer outcomes early
• Build strong relationships across Commercial, Product, Operations, Risk, and Compliance
• Support leaders to actively sponsor and lead change
• Deliver clear, timely, audience-specific change communications
• Tailor messaging for commercial, operational, and intermediary-facing teams
• Monitor adoption through feedback, confidence, and process adherence
• Ensure smooth transition into BAU and embed sustainable ways of working
Why join us? We're investing billions in our people, places and tech to change the way we meet the needs of our 28 million customers. We're growing, and we'd love you to be part of the journey., Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.


• 2+ years experience supporting or managing change within a commercial, operational, or customer facing environment.
• 2+ years experience in leading large-scale transformation projects, proficiency in data analysis, and a strong background in change management.
• Strong stakeholder engagement and communication skills.
• Ability to work across multiple teams and priorities.
• Confidence working in fast-paced, change-heavy environments.
• Strong organisational and planning skills.
And any experience of these would be great
• Experience within mortgages, banking, or financial services.
• Understanding of regulated environments and customer impact considerations.
• Exposure to structured change approaches (e.g. Prosci, ADKAR), applied pragmatically.
• Experience supporting changes to propositions, pricing, or customer journeys.
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes:
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies