Homeowner Account Manager / Executive

This full-time, on-site role is based in Alnwick and focuses on managing and supporting homeowner accounts. As a Homeowner Account Manager/Executive, you will assist clients with day-to-day inquiries, coordinate property management services, and ensure a seamless experience for homeowners. The role requires building strong relationships with clients, facilitating efficient communication, troubleshooting issues that arise, and ensuring properties meet quality standards. You will also be responsible for reporting on performance metrics and identifying opportunities for improving client satisfaction.

• Proficiency in Customer Relationship Management, client care, and customer service excellence
• Strong Communication, Negotiation, and Interpersonal skills
• Organizational and Time Management abilities for managing multiple tasks effectively
• Problem-Solving skills and attention to detail
• Familiarity with property management or holiday rental operations, and administrative proficiency
• Experience with reporting, data analysis, and identifying areas for growth and improvement
• Proficiency in digital tools such as Microsoft Office or similar platforms
• Knowledge of the local area and tourism sector in North East England is highly desirable
• Previous experience in account management, hospitality, or property management is a plus
• Full UK driving license preferred for occasional travel to homeowner properties when necessary
  
  North East Escapes is a locally owned and managed holiday home management agency based in North East England. With years of industry experience, we specialize in delivering high-level, personalized services backed by extensive local knowledge. Our team is dedicated to providing exceptional support to both homeowners and holidaymakers, ensuring the best possible experience. We pride ourselves on offering bespoke holiday home management solutions tailored to meet the unique needs of each client.