HomeLink Support Officer

We are looking for a compassionate, customer-focused HomeLink Support Officer to join Nottingham City Council Housing Services within the Housing Options Team. This is a rewarding role supporting people who may face barriers to accessing social housing through the Nottingham HomeLink Choice Based Lettings scheme. You will provide advice, guidance and practical support to a diverse range of customers, including vulnerable households, care leavers and people experiencing health, welfare or housing challenges. Working closely with applicants, partner agencies and housing providers, you will help assess housing need, support customers to complete applications and bids, and explore suitable housing options to achieve positive outcomes. The role involves undertaking home visits, assessing medical and social housing needs, preparing recommendations for rehousing priority, and ensuring customers receive tailored support to access services confidently and independently. You will also work with colleagues and external partners to safeguard vulnerable individuals, maintain accurate records, monitor outcomes and contribute to service improvement. This is an excellent opportunity for someone with strong communication, problem-solving and partnership-working skills who is committed to delivering an inclusive, high-quality service that helps people find safe, suitable homes and improve their housing prospects.

The ideal candidate will have:

• Substantial experience of working within a housing management environment and an ability to learn
• A working knowledge and awareness and understanding of current housing issues and legislation, including in relation to Allocations, Tenancy Management and Welfare Benefits
• Evidence of working successfully in partnership across different sectors, building and maintaining good working relationships.
• Demonstrating personal commitment to the equality, diversity and inclusion challenges faced by our workforce and Nottingham's people
• Ability to remain calm and able to make accurate and timely decisions whilst under pressure and to maintain control of challenging situations.
• Demonstrated capacity to effectively organise and use own initiative to prioritise workload to ensure that tasks are completed in an efficient and timely manner, with minimum supervision
  
  Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
• You can read more about the different benefits offered to colleagues working for Nottingham City Council ., Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.
In addition to working within a great team and a competitive salary you will have access to:
• 26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working - to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we'd like to reflect our local population more through our recruitment processes. We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.