Homeless Support Officer

This is a hands-on, people-focused role where no two days are the same. Based at Bruton Park, you'll be working in a community setting that supports individuals who may have experienced homelessness or difficult life circumstances. You'll be a consistent, supportive presence, helping residents feel safe, valued, and empowered as they rebuild confidence, develop independent living skills, and move towards more stable futures. What you'll be doing

• Building positive, trusting relationships with residents
• Supporting people to develop independent living skills (cooking, cleaning, budgeting, tenancy management)
• Encouraging access to education, volunteering, apprenticeships, and employment
• Helping residents connect with key services (healthcare, mental health, benefits, substance misuse support)
• Creating a safe, calm and supportive environment overnight
• Keeping accurate records using IT systems
  
  You don't need to have done this exact job before but you do need the right mindset.
• Empathy and a genuine understanding of people facing homelessness
• Resilience and the ability to stay calm in challenging situations
• Strong communication and relationship-building skills
• A proactive, self-motivated approach
• Basic IT skills (training provided on systems)
Relevant experience or qualifications in housing, social care, or youth work are helpful-but not essential. The reality of the role This job can be challenging. You'll support people with complex needs and sometimes face difficult situations.

At ClwydAlyn, we're on a mission: Together to Beat Poverty. As a Homeless Support Officer, you'll play a vital role in supporting young people and families experiencing homelessness to rebuild their lives and move towards independence.