Homeless Centre Support Worker

Birmingham City Council are looking for committed and compassionate individuals to join the Housing Solutions and Support Service as Homeless Centre Support Officers. This is a key frontline role where you will support the delivery of Temporary Accommodation services, helping the Council meet its statutory homelessness duties and wider housing priorities. You will play an important role in providing practical, day-to-day support to households experiencing homelessness, often in emergency or crisis situations. The role sits within a growing Temporary Accommodation service, including an expanding network of Homeless Centres across the city. These centres provide vital short-term accommodation and support, forming a key part of the Council's response to homelessness while supporting households to move on into longer-term housing solutions. This is a challenging but rewarding role, working in a fast-paced environment where your will make a real difference to people's lives. What you will be doing In this frontline role, you will:

• Support the process of moving homeless households out of B&B and into dispersed, hostel, PSL or other types of suitable emergency accommodation
• Support the service to reduce and eradicate the use of B&B by ensuring B&B is considered as a last TA offer.
• Respond flexibly to the needs of individuals and families, including those with complex needs
• Maintain accurate records, including writing case notes and updating systems in line with service standards
• Work collaboratively with colleagues, caseworkers, and partner agencies to improve outcomes for residents
• Support residents to access services, build independence, and engage with their local community
  
  We are looking for individuals with the right values and approach, who can support vulnerable residents in a challenging but rewarding environment.
You will bring:
• Compassion, empathy, and a genuine motivation to support people experiencing homelessness
• Strong communication and customer service skills, both verbal and written
• The ability to build trust and maintain positive relationships with residents and partners
• Confidence working with a diverse range of people, including those with complex needs
• The ability to remain calm and respond effectively in challenging or sensitive situations
• Good organisational skills, with the ability to manage competing priorities
• Basic IT skills, including the ability to accurately record information and use systems
• A flexible and adaptable approach, with the ability to respond to changing service needs
These roles are hybrid, with working arrangements based on service needs and requiring attendance at face-to-face meetings.

Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application., Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.