Home Ownership Sales Specialist

As a Home Ownership Sales Specialist, you'll lead with confidence and care. You'll be the trusted expert that customers and colleagues turn to, guiding everything from shared ownership and staircasing to tenant and retirement sales. You'll coach others, solve problems, and help us meet our goals while making sure every customer feels genuinely supported.
If you enjoy leading people, improving how things work, and being part of a role that truly changes lives, we'd love to welcome you home.
What you'll do
Lead and support a small team of Sales Executives and Assistants, coaching them through complex cases and building confidence and capability.
Own the end-to-end sales journey, making sure every transaction is smooth, compliant and customer-focused from start to finish.
Create and review guidance, promotional materials and digital content so it's accurate, engaging and easy for customers to understand.
Keep sales trackers, forecasts and performance data up to date, spotting risks early and keeping transactions moving.
Champion smarter ways of working, using tools like Salesforce and Marketing Cloud to improve efficiency and customer experience.
Represent the statutory sales team at meetings and events, showcasing our work and the positive impact we have on customers and communities.
Why join us
This is more than a job; it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's Great Places to Work!

Experience in affordable home ownership sales, including Right to Buy, Right to Acquire, and resales.
Strong case management skills, guiding customers from enquiry to completion with care and compliance.
Experience delivering end-to-end sales campaigns that improve customer satisfaction and outcomes.
Good working knowledge of compliance standards, relevant regulations and affordable housing rules.
Confidence using CRM systems like Salesforce, with strong reporting and data insight skills.
Ability to motivate, coach and support others to succeed as a team.

We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make !
The practical bits
You'll manage your own diary.
This is a hybrid role, and you'll spend a minimum of two days in the office, others working at home or across our property locations where required.
We have offices and teams in both London and Newcastle so the role could work in either location.
Able to use technology for keeping accurate records, online advertising and marketing, producing reports and collaborating with customers and colleagues.
What's in it for you?
34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39 days leave, able to buy 5 days leave and time off for volunteering!
Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
800+ discounts on shops, holidays, days out, tech and more
Work your way with flexibility to balance life and work
Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support