Home Ownership Manager

We have a new and exciting opportunity for a Home Ownership Manager to join a unique and award-winning housing association.

As a Home ownership Manager, you will ensure that Phoenix homeowners receive an excellent housing management service with consistent, high quality customer care, instilling and promoting a home ownership empowerment culture.

You will be responsible for the service charge setting and reconciliation for all residents, operational management of leasehold and shared ownership homes, along with freehold properties where service charges apply, and oversee all statutory and voluntary sales schemes e.g. Right to Buy and Right to Acquire ensuring that tenants who apply meet the eligibility criteria, and the risk of fraudulent applications is minimised. You will also ensure that legal requirements and timescales are maintained in accordance with the policy and procedures.

The successful applicant will have an expert level understanding of service charge accounting and leasehold and shared ownership management, demonstrable experience of improving services in a management role, and a comprehensive understanding of continuous improvement and value for money culture. Experience of delivering change management would also be advantageous.

A positive approach to excellent customer service, care delivery and a commitment to quality is essential for this role, alongside the ability to communicate effectively both internally and externally, maintaining confidentiality where required, coupled with excellent organisational, problem solving and I.T skills.

This role is subject to a DBS check.

Phoenix is a housing organisation with a difference. We're led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day.

We believe this is our core strength and it's helped us achieve a wide range of accolades and awards.

We're based in south Lewisham, London, and are proud to be building new homes in our area. We've grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800.

Our new Corporate Plan will help us deliver on our vision of 'together building a better future for our Phoenix Community', supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents can enjoy good quality, safe and affordable homes.