Home Ownership Coordinator

We're recruiting a Home Ownership Coordinator to join our Home Ownership Team at Milton Keynes City Council. Our team supports leaseholders and shared owners across the city, providing advice and managing services including Right to Buy, leasehold matters and statutory consultations. At the heart of this role is helping customers navigate important housing matters, making sure they receive clear, accurate and timely information. As a key point of contact, you'll manage your own enquiries and cases, working with customers, contractors and colleagues to keep things moving. The work is varied, from coordinating Section 20 consultations and supporting Right to Buy applications to dealing with leasehold and shared ownership enquiries. There will also be opportunities to use your problem-solving skills to help resolve more complex leasehold and service charge issues. It's a rewarding role for someone who enjoys taking ownership, building positive relationships and making a difference through good customer service. Site-Based role This is a Site-Based role, and you'll be expected to work from the designated workplace. Interviews for this role will be held on 27th November 2026,

• Act as a first point of contact for leaseholders, shared owners and stakeholders, managing enquiries and cases and providing clear advice and guidance.
• Manage Section 20 consultations, including issuing notices, maintaining accurate records, responding to observations and monitoring statutory deadlines.
• Manage the first stage of Right to Buy applications, completing eligibility checks, gathering information and progressing cases within statutory timescales.
• Support leasehold and shared ownership services, including solicitors' enquiries, staircasing, lease extensions, assignments and post-completion processes.
• Investigate and help resolve complex leasehold and service charge disputes by reviewing leases, service charge information, property records, contractor costs and relevant legislation.
• Maintain accurate housing and property records, work effectively with contractors and stakeholders, and occasionally attend meetings or site visits when needed.
  
  Experience in a busy administrative or coordinator role will give you a strong foundation for this position.
• Organised and able to prioritise effectively, you can keep different cases moving while managing competing deadlines.
• Great communication skills are important, with the confidence to build positive relationships with customers, colleagues and external stakeholders.
• A calm, customer-focused approach will help you handle enquiries, disputes and complaints professionally.
• Experience of housing, leasehold or shared ownership would be an advantage, along with an interest in developing your knowledge further.
• Comfortable using IT and different systems, you'll understand the importance of keeping clear and accurate records.
• Taking initiative comes naturally to you, and you're happy to take ownership and find solutions when something needs resolving.
• Above all, you'll reflect our values by being dedicated in the service you provide, respectful in how you work with others and collaborative in finding solutions.
As part of the pre-employment checks, should you be offered the role, we'll carry out a Basic Disclosure and Barring Service (DBS) check.

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live. We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. We welcome applications from individuals of all backgrounds and lived experiences. Milton Keynes City Council is committed to building an inclusive workforce that reflects the diversity of our community. We actively encourage applications from candidates who bring a range of perspectives, particularly those from underrepresented groups. We are proud to have signed up to the Social Care Workforce Race Equality Standard (SC-WRES), a continuous improvement programme designed to help social care organisations achieve anti-racist workplaces. Our commitment means we are actively working to identify and address inequalities, improve representation in leadership, and ensure fair treatment and opportunity for all colleagues in Adult Services. [skillsforcare.org.uk] We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role. Please note that this role is not eligible for visa sponsorship. Applicants must already have an independent and unrestricted right to work in the UK, without the need for employer sponsorship now or in the future.


• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can lease an electric or low-emission vehicle at a reduced cost through salary sacrifice, subject to National Minimum Wage and other eligibility requirements.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes Our roles are either designated 'site based' or 'home based'. 'Site based' roles can include up to two days a week working from home whilst 'home based' roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.