Home First Planner and Administrator

The Home First service is transforming the way support is delivered to people following discharge from hospital, helping them regain independence and remain safely in their own homes. We are seeking a highly organised and proactive Planner and Administrator to play a vital role in the success of this new countywide service. Working at the heart of the operational team, you will be responsible for coordinating patient visits, managing service capacity and demand, and ensuring resources are deployed effectively to meet the needs of the people we support. You will also provide comprehensive administrative support to the multidisciplinary team, acting as a key point of contact for staff, patients, carers and partner organisations. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving and wants to make a direct contribution to improving patient outcomes and service efficiency. You will be part of a weekend rota, working 1 in every 5, and based at the Home First Hub in Brockworth., As a Home First Planner and Administrator, you will be responsible for coordinating and scheduling patient visits to ensure care and support plans are delivered safely, efficiently and in line with individual needs. Working closely with the Home First Leads, Therapy Leads and multidisciplinary team, you will proactively manage service capacity and demand to maximise productivity and support effective patient flow. You will be responsible for accurately recording and maintaining information on clinical systems, creating and updating schedules, monitoring workforce capacity and responding to changing service demands. You will act as a key point of contact for the service, handling enquiries from patients, carers, staff and partner organisations professionally and efficiently. The role also includes providing a comprehensive administrative service, including diary management, meeting coordination, minute taking, maintaining records and databases, ordering supplies, supporting invoice processes and ensuring information is recorded accurately and confidentially. You will work collaboratively with colleagues across Home First, Integrated Community Teams and partner organisations to support safe, effective and responsive service delivery. The successful candidate will be well organised, adaptable and able to prioritise competing demands within a busy operational environment while maintaining high standards of customer service and attention to detail.

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust. Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.