Home Delivery Support Manager

As a Service Support Manager, you'll coach, motivate and support our Delivery Drivers, Assistants, and Warehouse Operatives to provide outstanding service. From keeping stock and performance on track to helping your team be their best, you'll play a key role in making sure every customer's journey towards a better night's sleep runs smoothly. Working Monday to Friday 1pm - 10pm.
How you'll help the nation sleep better
Lead, coach and motivate the delivery team to provide outstanding customer service and achieve performance targets and KPIs.
Keep daily performance information accurate and up to date, sharing clear reports and priorities with the team.
Oversee stock moving into and out of the service centre, maintaining accurate inventory records and highlighting shortages or issues.
Liaise with UK suppliers and reconcile booking-in requests through internal systems.
Set clear expectations, communicate team goals and identify opportunities for development and skills training.
Support the recruitment, onboarding and training of new team members.
Help colleagues resolve day-to-day queries while ensuring work meets our quality standards and guidelines.
Lead team meetings, share best practice and keep everyone focused on operational goals.
Maintain high standards across the working environment and ensure our brand is represented brilliantly.
Support customers with enquiries and complaints, working to reach a positive and professional resolution.