Home Delivery Depot Manager

At the heart of our Home Delivery Network, you'll play a pivotal role in ensuring our customers receive an outstanding delivery experience every time. Leading the day-to-day operation of a busy home delivery depot, you'll be responsible for creating a safe, compliant and high-performing environment where colleagues can thrive and deliver exceptional service. Working closely with Distribution Centres, suppliers, logistics partners and depot teams across the network, you'll lead operational performance, champion colleague engagement and drive continuous improvement. You'll take ownership of health and safety standards, transport compliance, service delivery, people development and budget management, ensuring the depot operates safely, efficiently and cost-effectively. This is a fantastic opportunity for a proactive and people-focused leader who thrives in a fast-paced logistics environment, enjoys developing high-performing teams and is passionate about delivering great outcomes for customers, colleagues and the business.

• Leading the day-to-day operation of the Home Delivery Depot, ensuring a safe, efficient and customer-focused environment.
• Ensuring full compliance with Operator Licence requirements, transport legislation and vehicle roadworthiness standards.
• Championing health and safety best practice, creating a culture where the wellbeing of colleagues is always the top priority.
• Putting the customer at the heart of every decision, driving service excellence and improving customer satisfaction scores.
• Leading, coaching and developing depot colleagues, helping them achieve their potential and build successful careers.
• Driving colleague engagement through regular communication, performance reviews and meaningful development conversations.
• Promoting a high-performance culture that reflects our business values and behaviours, with a focus on accountability and continuous improvement.
• Managing depot performance against operational targets and budgets, identifying opportunities to improve service, productivity and cost efficiency.
• Building strong relationships with internal and external stakeholders, working collaboratively to deliver shared objectives.
• Operating with pace, energy and a sense of urgency to ensure outstanding results for customers, colleagues and the business.
• Maintaining a valid Transport Manager CPC qualification and keeping professional knowledge up to date through ongoing development.
• Leading and inspiring a high-performing depot team, creating a culture of ownership, accountability and continuous improvement.
• Taking responsibility for developing the operation, ensuring it remains efficient, effective and aligned to business priorities.
• Creating an engaging working environment that promotes a customer-first mindset and delivers outstanding customer service.
• Communicating clearly and effectively with colleagues, helping them understand the "why" behind decisions and how their role contributes to the wider business.
• Adapting to changing business needs, identifying opportunities to improve processes, performance and ways of working.
• Coaching and developing colleagues to build capability, support career growth and drive operational success.
• Driving innovation and encouraging new ideas that enhance performance, engagement and customer experience.
• Creating an inclusive culture where every colleague feels valued, respected and able to be themselves.
• Analysing operational performance, identifying trends and implementing effective solutions to improve results.
• Managing priorities effectively across the depot operation, ensuring resources are utilised efficiently and business objectives are achieved.
• Leading the team through challenges with resilience and a positive, solutions-focused approach.
• Continuously reviewing performance and plans, maintaining flexibility and responsiveness to meet operational demands.
D&I statement Dunelm is committed to becoming an inclusive business that is representative of our customers and locations. We recognise the value in diversity and welcome applications from all candidates regardless of age, race, religion, disability, gender or sexual identity, socio-economic background or education. We are committed to making Dunelm a place where everyone can enjoy a successful career and have systems in place to support all our colleagues. We are seeking applications from candidates who share our values and celebrate diversity in all its forms. Our commitment to you Accessibility allows everyone to have an equitable chance when applying and showing off their potential, which helps us create a more inclusive and diverse team that brings fresh ideas and perspectives. Should you need it, we have an accessibility tool available in the top menu to support you when you're completing your application. If you require any other reasonable adjustments during the application and assessment process, reach out to your recruitment partner.Work your way We have adapted our ways of working to make sure everyone can feel at home, wherever they work. For most roles, we offer flexible working options. In our stores, they include opportunities to work on a part-time basis, seasonal contracts, or adjusted hours to accommodate the important things in your life outside workWellbeing is more than just a buzzword here From our Wellbeing Buddies and Mental Health First Aid training to our progressive parental leave, menopause policies and Colleague Support Fund, we're committed to supporting our colleagues in every area - and at every stage - of their lives. Through our partnership with the Retail Trust, everyone at Dunelm has free access to a 24/7 Virtual GP, as well as therapy and counselling, plus information, guidance and advice in all areas of financial, emotional and physical wellbeing. Please accept Functional Cookies to view this contentTaking opportunities Meet Amanda, our Chief Stores and People Director, who shares how she feels empowered to take opportunities every day, why Dunelm is her happy place, and why it's a really exciting time to join us.Look in our toy box Of course, you should never judge a business by its tech stack. But take a peek at the range of technologies our engineers and developers are currently playing with.Dazzling design At Dunelm, we love every aspect of the design process. We're continually researching new developments in packaging, materials and production methods, tapping into new data insights and keeping track of changing lifestyle trends. We're hugely collaborative in the way we work. Together, the teams here have a direct impact on our success, creating amazing products that drive sales and delight our customers, as well as providing direction for our wide and varied range of brands. Please accept Functional Cookies to view this content Please accept Functional Cookies to view this content, We want you to get as much out of working with us as possible. That's why we'll do everything we can to engage you in the process of learning, and encourage you to explore new opportunities around your particular skills and interests. For you, this includes: Thrive, our learning and skills platform which gives you a blended, bite-sized, social learning experience with learning relevant to your role Our Step Up programme which is designed to prepare you for a Team Leader role Personal Effectiveness workshops and self-led learning, also delivered through Thrive Apprenticeships opportunities relevant to your role - from level 2 (equivalent to GCSE) through to Level 7 (equivalent to Masters) Colleague Development Fund to support colleagues in accessing external training relevant to your role Coaching and mentoring opportunities to support you in your current role and help you prepare for the next Functional academies that offer training to support you in the technical aspects of your role Self-awareness tools to help you understand what really matters to you, and where your own talents and ambitions lie Our Enterprise Leadership Programme designed specifically for our strong growth potential Heads of Department to help them reach the next level in their career Our INSPIRE Programme designed for our strong growth potential senior managers across the business to enhance their leadership capability

Today, Dunelm is a leader in the £11bn UK homewares market. With over 200 stores across the country and a successful online operation - dunelm.com - we offer over 60,000 products across a broad range of categories. But where did it all begin?

Along with competitive rates of pay, we offer a range of other great benefits to help you make your money go further. 25 days annual holiday plus your birthday off to celebrate, and another day when you move home, so you can get settled in Generous discounts on all our own products, in-store and online to help you make your house a home Instant discounts with a range of other companies to help you stretch your budget Salary Advance so you can access up to 50% of the money you've earned during the month, rather than having to wait until pay day Outstanding development opportunities and all the support you need to grow your career the way you want Cycle to work scheme to help you keep your fitness up and your travel costs down