Holidays Operation Team Leader - Minehead

Holidays Operation Team Leader - Minehead, As a Holidays Operations Team Leader, you'll play a key role in looking after our holiday cottages, ensuring each one is welcoming, well-presented and ready for our guests to enjoy. This is a hands-on role focused on supporting the team, coordinating day-to-day operations, and making sure our cottages consistently meet the high standards our guests expect. Working closely with the Holidays Manager and Assistant Manager, you'll support the smooth running of the operation, coordinating changeovers, checking in with the team, and stepping in with hands-on support when needed. We aim to provide a consistent working pattern where possible. Flexibility is essential, as schedules may change depending on business needs, although we will endeavour to give as much notice as possible., You'll support and guide a team of Holidays Operation Assistants, playing an important role in their induction, ongoing training and development so they feel confident and well-supported in their roles. A big part of your work will focus on the practical running of the operation-managing stock, coordinating linen, organising and distributing supplies to cottages, and making sure the team has everything they need to deliver consistently high standards. This is a varied role that will see you out and about across our cottages as well as completing some desk-based work, so you'll need to be well-organised, adaptable and motivated. Above all, you'll share our commitment to looking after these special places and ensuring every guest leaves with lasting memories of their stay.

We'd love to hear from you if you're:

• able to lead, support and develop a team
• confident in dealing with all kinds of situations, including complaints
• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.
  
  Our colleagues work for the National Trust in many locations and sometimes don't have easy access to internal vacancy listings. Using the internet ensures we can reach as many of our colleagues as possible. We appreciate that this can be frustrating for external talent. Do note that some roles are released externally after an initial period of timeThis role is all about high standards, care and attention to detail, helping us create memorable stays in special places., The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.
The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

Salary: 20,670 pro rata (FTE 25,837.50 per annum) Contract: Permanent Hours/ working pattern: 1560 hours per year. Contract is based on annualised hours, where the number of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 1560 hours per year. Which works as an average 30 hours a week, typically 4 to 5 days each week., The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places