Hire Coordinator

As a Hire Coordinator based in Luton, you'll be responsible for:

• Managing a busy centralised inbox and answering the phones, answering queries from customers
• Liaising with engineers and the transport team to ensure equipment is delivered or collected from our customers at a suitable time
• Making outbound calls to check in on customers and managing the breakdown of equipment. You will be liaising with engineers to arrange for them to go on-site and fix the equipment
• General administration duties
• Serving customers behind the trading counter
  
  Hire experience is desirable
• Excellent communication, decision-making, and problem-solving skills
• Exceptional customer service skills. It is key that our customers feel supported throughout their journey
• To be comfortable and able to work in a fast-paced environment
  
  Competitive Salary + Bonus + Excellent Benefits
Hire Coordinator - Luton - Infrastructure 12 Month Fixed-Term Contract So, who are we? We are Wolseley, a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Also, did we mention? In addition to the competitive salary, there are also benefits on tap - including... Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity/adoption leave and access to a great range of online and high street discounts., This is a full-time, 12-month fixed-term contract working 40 hours per week Monday to Friday between 8.00pm - 5.00pm.