Highways Support Officer

We have an exciting opportunity within the Highways Operation Centre (HOC) in the Highways Licences and Encroachments Team. We're looking for an enthusiastic and forward thinking individual to support the delivery of a high quality, efficient and customer focused highways service for residents, partners and colleagues across Hampshire., This is a key role within a fast paced operational environment where attention to detail, clear communication and high quality customer service are critical. As a Highways Support Officer, you will be responsible for processing licences and enquiries, supporting core workflows, assisting with third party hedge cutting processes, and handling vehicle crossing applications. Your work will play an important part in maintaining the efficient and effective operation of the team. You will work closely with colleagues across the Highways Operation Centre, contractors, engineers and partner services to ensure we meet statutory obligations and deliver timely, accurate information. You will also contribute to wider team resilience by supporting seasonal and cross team processes as required. If you enjoy working with detailed information, solving problems and contributing to service excellence, this role offers the opportunity to develop a strong knowledge base within a growing and dynamic team., We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

We're seeking a proactive, organised and adaptable team player who has:

• Strong communication skills
• A keen eye for detail
• Confidence using IT systems and learning new processes
• The ability to prioritise workloads independently
• A commitment to excellent customer service
• A self motivated approach and willingness to embrace continuous improvement
This role suits someone who enjoys a varied workload and thrives in a busy operational environment.


• Competitive annual leave entitlement (from 24 days FTE, plus bank holidays)
• Membership of the Local Government Pension Scheme
• Employee loans for travel costs
• A variety of flexible working arrangements, including part time, flexi time and home working (where operational requirements allow)
You'll be based in a city centre office close to local transport links, with hybrid working opportunities contributing to an excellent work life balance. Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK, offering a modern, collaborative working environment where talent is supported and developed. To find out more about what we can offer you in return, please see our benefits package.