Highways Customer & Emergency Service Of

The Highways Customer and Emergency Service is a multi-channel, first point of contact service for a variety of internal and external customers. The team delivers a high-quality service across a diverse range of interests, assets and services on behalf of Gloucestershire County Council Highways. This is comprised of a centralised service area and four (4) separate regional management areas. The service is provided through various channels, including phone, email, web-based enquiries, and social media. Developments in technology will continue to underpin the work of the service., The role of the Highways Customer and Emergency Service Officer is to assist the Manager and Team Leader of the Highways Customer & Emergency Service Team in delivering an efficient, accurate and consistent level of service to all contacts, including the range of key stakeholders, whilst ensuring that appropriate service delivery standards and procedures are implemented and maintained. The Depot Highways Customer & Emergency Service Officer will be based in one of the four regional management areas and will also be expected to provide administrative support to the Local Area Manager and regional Office/Depot based teams. This role is based in our Cirencester Depot. You will be required to complete a 6-week training programme in Shire Hall, Gloucester before transferring over to the Depot. It is a requirement of the role to continue to work from Shire Hall on a regular basis, one full day, twice a month as a minimum.

This is a very varied and exciting role at the heart of Gloucestershire Highways. You will need to have experience in call handling and case management. A confident and courteous telephone manner is essential and the ability to work well under pressure. If you are a resilient, organised individual with a keen eye for detail and want a rewarding new job role, we would love to hear from you., It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

For all your hard work, you will receive the following:

Flexible and agile working opportunities
25.5 days annual leave rising to 30.5 days after 5 years continuous service
An option to purchase 10 days of additional leave per year (pro rata for part-time staff) Family friendly employer offering benefits to help support you and your family Career development and qualification opportunities
Supportive and positive working environment with regular, robust supervision
Local Government Pension Scheme (LGPS)
Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone. An in-house Occupational Health service
Employee discount scheme Cycle to Work scheme Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.