High-Cost Area (HCA

The GP & Podiatry Services Administrator provides comprehensive administrative and coordination support to the GP and Podiatry services within the Low Secure Forensic Service. The role is central to ensuring the effective delivery of physical healthcare by managing referrals, coordinating clinics and appointments, supporting Care Programme Approach (CPA) processes, and acting as a key point of liaison between clinical teams and external healthcare providers. You will work closely with GPs, Podiatrists, Physical Health Nurse Leads, Matrons and the wider multi-disciplinary team (MDT), ensuring timely communication, accurate record-keeping, and compliance with Trust policies, governance, and confidentiality requirements. The role requires strong organisational skills, attention to detail, and the ability to manage sensitive and confidential information while supporting patient care pathways and service efficiency. Main duties of the job

• Coordinate and administer GP and Podiatry services, acting as the main point of contact for clinical teams and external providers
• Manage referrals, appointments and clinic schedules for GP and Podiatry services
• Support patient care pathways by tracking referrals, appointment outcomes and onward referrals
• Provide administrative support to Care Programme Approach (CPA) processes, including monitoring review timescales and ensuring reports are completed
• Organise vaccinations, immunisations and national screening appointments, including annual flu clinics
• Maintain accurate patient records and information systems, including RiO and digital dictation systems
• Prepare, organise and minute meetings, ensuring actions are recorded and followed up
• Coordinate diaries, room bookings and venues for clinics, meetings and training events
• Process GP payments and liaise with Finance in line with Trust procurement procedures
• Handle confidential and sensitive information in accordance with Trust policies and data protection standards
• Provide flexible administrative support to the wider MDT and administration team across the service, Please see the attached job description that will provide you with a full description of the role and responsibilities.
The High-Cost Area (HCA) allowance, also referred to as London Weighting is a payment made to employees who work in London and the surrounding areas. As this post is based in Dartford, Gravesham or Swanley, the successful applicant will receive an additional payment each month. 5% of basic salary, subject to a minimum payment of £1,346 per year and a maximum payment of £2,270 per year (the agreed annual amount will be divided into 12 equal amounts and paid monthly) (2026/27 figures) Job description, Please see the attached job description that will provide you with a full description of the role and responsibilities. The High-Cost Area (HCA) allowance, also referred to as London Weighting is a payment made to employees who work in London and the surrounding areas. As this post is based in Dartford, Gravesham or Swanley, the successful applicant will receive an additional payment each month.

Training Qualifications and Registration Essential
• Good general education or equivalent experience
• Evidence of administrative or business support training/experience
Desirable
• NVQ Level 3 in Business or equivalent
• Training in data management, audit or service improvement
Experience Essential
• Experience of administrative or customer facing roles
• Experience using computer systems for data entry, reporting and document management
• Experience of coordinating meetings, records or service activity
• Experience coordinating administrative processes or supporting service reporting
Desirable
• Experience working in health, social care or public services
• Experience supporting audit, reporting or workforce processes
Knowledge and Skills Essential
• Good communication and interpersonal skills
• Ability to organise workload and prioritise competing tasks
• Accurate data handling and attention to detail
• Understanding of confidentiality and information governance principles
• Ability to work independently and as part of a team
Desirable
• Knowledge of NHS administrative systems (e.g. RiO)
• Understanding of performance reporting, audit or service improvement
• Experience supporting or supervising junior administrative staff
Person Specification Training Qualifications and Registration Essential
• Good general education or equivalent experience
• Evidence of administrative or business support training/experience
Desirable
• NVQ Level 3 in Business or equivalent
• Training in data management, audit or service improvement
Experience Essential
• Experience of administrative or customer facing roles
• Experience using computer systems for data entry, reporting and document management
• Experience of coordinating meetings, records or service activity
• Experience coordinating administrative processes or supporting service reporting
Desirable
• Experience working in health, social care or public services
• Experience supporting audit, reporting or workforce processes
Knowledge and Skills Essential
• Good communication and interpersonal skills
• Ability to organise workload and prioritise competing tasks
• Accurate data handling and attention to detail
• Understanding of confidentiality and information governance principles
• Ability to work independently and as part of a team
Desirable
• Knowledge of NHS administrative systems (e.g. RiO)
• Understanding of performance reporting, audit or service improvement
• Experience supporting or supervising junior administrative staff
  
  We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated 'Good' by the Care Quality Commission (CQC).
Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD. Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve. Our vision is simple: we are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident. Join us if you share our passion for better mental health care and want to be part of a team that's working well together.

5% of basic salary, subject to a minimum payment of £1,346 per year and a maximum payment of £2,270 per year (the agreed annual amount will be divided into 12 equal amounts and paid monthly) (2026/27 figures)