Heritage Security and Site Operations Officer

Are you passionate about heritage, safety, and public service? Lincolnshire Archives is looking for a dedicated and professional individual to join our team as Heritage Security & Site Operations Officer-part-time (25.75 hours per week). This role is vital in ensuring the safety, security and smooth operation of some of Lincolnshire's most treasured heritage sites., As a Heritage Security & Site Operations Officer, you will play a key role in safeguarding our historic buildings, collections, visitors, and staff. This is a visible security presence role that requires confidence, professionalism and sound judgement when dealing with a wide range of situations. Due to recent changes in immigration law in the UK we are unable to offer skilled worker visa sponsorship for this role as it does not meet the requirements. You'll be responsible for:

• Conducting regular indoor and outdoor patrols at Lincolnshire Archives. There may also be opportunities to work across other heritage sites to meet operational needs.
• Responding to security incidents, emergencies, and welfare concerns in a calm, professional, and proportionate manner.
• Engaging positively with members of the public and visitors, including managing situations involving challenging, disruptive, or anti-social behaviour.
• Managing situations involving individuals whose behaviour may be affected by alcohol, drugs, mental health issues, or other vulnerabilities, while maintaining professional boundaries and personal safety.
• Monitoring and controlling access to restricted areas and supervising contractors on site.
• Supporting a safe and welcoming environment for visitors whilst ensuring compliance with site security procedures.
• Carrying out compliance checks, keyholding duties (including call out) and basic site maintenance tasks.
• Completing incident reports and escalating concerns appropriately in line with organisational procedures.
• Working in accordance with health and safety requirements, conflict management principles, and safeguarding procedures.
Rota pattern is Monday to Friday 12.30 - 17.30 and one Saturday per month, alternate months. Some opportunities for overtime providing cover.

We're seeking individuals who are:
• Professional, resilient, and confident, with the ability to remain calm and make sound decisions in challenging situations.
• Experienced in dealing with members of the public, including individuals displaying anti-social, aggressive, confrontational, or unpredictable behaviour.
• Customer-focused, able to maintain a courteous, respectful, and professional approach even in difficult circumstances.
• Skilled communicators, capable of using conflict management and de-escalation techniques to resolve situations safely and effectively.
• Security-conscious, with an understanding of personal safety, dynamic risk assessment, and incident management.
• Physically fit, as the role involves regular patrols, extended periods of walking and responding promptly to incidents across the site.
• Flexible and dependable, with the ability to work occasional additional hours to support operational requirements., Aged 18 or over
• Willingness to undertake First Aid and SIA training if not already qualified.
• Ability to remain calm under pressure and make sound decisions quickly.
• A commitment to upholding the highest standards of safety, security, and visitor care.
• Experience of working in a public-facing security, enforcement, customer service, community safety or similar environment.
• Ability to undertake dynamic risk assessments and prioritise personal safety when responding to incidents.
• Understanding of the importance of treating all individuals with dignity, respect and professionalism, including those displaying challenging behaviour., In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
  
  If you want to be part of a passionate team that values Lincolnshire's rich heritage and works hard to protect it, we can't wait to hear from you.
What We Offer At Lincolnshire County Council, we believe our people are at the heart of everything we do. That's why we offer a rewarding package designed to support your work-life balance, health and wellbeing, financial security, and career growth. Find out more about our offer to you in the attached brochure.
• An annual salary of £18,967.31 - £20,895.08 (Pay Award Pending) and Local Government Pension Scheme, with c.17% employer contribution.
• Access to employee discounts through Perkbox and a range of national and local offers.
• A comprehensive occupational sick pay scheme, life cover, and ill-health retirement provisions.
• Access to health and wellbeing resources, including counselling, employee support services, and health cash plan options.
• Dedicated support for physical, mental, and financial wellbeing.