Helpdesk Technical Co-Ordinator

· NHFM have set up a trust wide facilities management helpdesk which acts as a central function for our customers and operations teams. The helpdesk will be responsible for the end-to-end workflow processes for all estates and facilities management (FM) issues reported by customers. Including the logging, allocation and updating of reactive service requests assigned to our FM Operations teams or contractor supply chain.
· The post holder will be responsible for coordinating resources, managing schedules, and ensuring that all tasks are completed on time and within the agreed SLA's.
· The post holder will act as point of contact for CAFM related queries, provide system support, and be involved in reporting, data analysis, and system development.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received., · Proactively flag operational work allocation changes to the necessary channels.
· Maintain accurate records of work orders, schedules, and completed tasks in the facilities management system.
· Assessing the urgency and impact of each issue and assigning appropriate priority levels based on safety, business impact, and customer expectations.
· Categorising requests, assigning them to the relevant technical teams or contractors, and ensuring the correct skillset is allocated to the task
· Ensure all self-delivered Planned Preventative Maintenance (PPMs) are entered and scheduled correctly in the CAFM system., Responsible for assisting in the management of external maintenance contracts ensuring all contract paperwork is filed and the CAFM and asset register are updated with specific information.
· Ensure all tasks are completed within the required Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
· Running of daily service reports to support service delivery performance e.g. chase activities based on jobs SLA performance.
· Administering the CAFM system, including additions, deletions, and modifications.
· Contributing to the development and improvement of the CAFM system, including system upgrades and enhancements.
· Developing and maintain a technical guide to the CAFM system.
· Work flexibly to cover all administrative areas as requested by your line manager including colleagues or periods of absence where appropriate and within the scope of capabilities.
The successful applicant will be an employee of the subsidiary and not Northumbria Healthcare NHS Foundation Trust.
Applicants who are members of the Armed Forces, those who have a disability that requires support in the work place (two ticks pledge) and those who have been looked after by the care system as a child or young person (for example, in foster care, children's homes, kinship or local authority care) who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme.
We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under-represented groups such as LGBT+ and disabled candidates. We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defense Recognition Scheme, and we are delighted to support Apprenticeships, Age Posi+ive and are a mindful employer.
If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on option 2.
Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line CQC and statutory guidance.
Make sure to read the 'applicant guidance notes' before submitting your application and make sure you know everything there is to know before joining our fantastic trust!
Certificate of Sponsorship
Northumbria Healthcare NHS Foundation Trust proudly hold a sponsor licence. In order to provide sponsorship you and the role you are applying for must meet UKVI eligibility requirements. Please check your eligibility prior to submitting an application. Skilled Worker visa: Overview - GOV.UK (www.gov.uk)
Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.

NHFM is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust. Established in 2012, NHFM provide specialist project management services for large and small capital developments, estates maintenance and a full range of facilities services. Carrying out facilities management for a state-of-the-art specialist emergency care hospital - The Northumbria, three general hospitals - North Tyneside, Wansbeck and Hexham hospitals - and a number of smaller community hospitals and clinic sites, we cover one of the largest geographical areas of any NHS trust in the country.

NHFM is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust. Established in 2012, NHFM provide specialist project management services for large and small capital developments, estates maintenance and a full range of facilities services for all of Northumbria Healthcare Trust's sites.
Come and work for us and we can offer you:
+ Competitive rates of pay
+ Enhanced rates of pay for working evenings, nights, weekends and bank holidays
+ Favourable employment terms and conditions - we mirror NHS Agenda for Change terms and conditions (https://www.nhsemployers.org/tchandbook) which includes up to 33 days annual leave + bank holidays per year, generous maternity and paternity leave provisions, occupational sick pay, and much more
+ NHS Pension Scheme
+ Career development opportunities
+ Fantastic staff benefits including car lease, home electronics, cycle to work and priority access to vaccinations, physiotherapy, counselling, among many more
+ A great employee experience - we score very highly on our employee satisfaction metrics
We work closely with Kids First Nurseries that are based within our trust grounds at Wansbeck, North Tyneside and Hexham hospitals to care for our Trust family's children, they offer care for children from 6 weeks old up to 4 years. There are a number of funding options run by the government to help working parents, including Early Years Funding and Tax Free Childcare.
Flexible working offers choice in where, when, and how we work, ensuring patients remain at the heart of all we do. It's open to everyone, and we aim to find solutions that work for both you and the organisation. All arrangements must be reasonable and balanced to maintain safe and effective patient care.