Hell's Kitchen General Manager

As Restaurant General Manager, you'll be the driving force behind every aspect of the restaurant's success. Reporting to the Hotel Manager, you will:

• Have previous experience as a General Manager within a premium high-volume quality restaurant
• Provide strategic and operational leadership, ensuring the restaurant consistently delivers on its ambitious goals
• Work closely with the Head Chef to shape the vision and performance of the restaurant
• Lead, inspire and develop a talented front-of-house team, creating an environment of passion, precision and pride
• Take ownership of the restaurant's day-to-day operations, ensuring exceptional standards at all times ensuring flawless delivery and a guest experience of the highest calibre
• Build loyalty with guests, ensuring our regulars and VIPs receive personalised, memorable service every time
• Maximise restaurant covers and revenue opportunities while maintaining uncompromising standards
• Champion collaboration between front of house and back of house, ensuring seamless communication and operations
• Take responsibility for budget management, payroll forecasting and financial performance
• Identify and act on business opportunities that enhance profitability and market presence
• Represent the restaurant externally, networking and building strategic relationships that promote the venue and its world-class offering
  
  We're seeking a leader who is as inspiring as they are operationally astute. You will bring:
• Proven leadership experience as a General Manager within a premium, high volume and fast-paced restaurant environment.
• Strong financial acumen with the ability to manage budgets and identify opportunities for growth
• A natural ability to motivate, coach and elevate a high-performing team
• Exceptional communication and organisational skills, with a meticulous eye for detail
• A calm and confident presence under pressure, able to make clear decisions in a fast-paced environment
• The ability to balance strategic vision with operational excellence, ensuring both the guest journey and business goals are achieved
• A genuine passion for extraordinary food, impeccable service, and unforgettable guest experiences
• This isn't just a job. It's an opportunity to be part of something iconic, setting new standards in delivering experiences that guests will talk about long after they leave.
If you're excited about creating extraordinary experiences and leading a team that truly cares, we'd love to hear from you.

The Cumberland draws inspiration from the capital's love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it's the perfect base for a rocking time in London. You'll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we'll take care of you at every step of your journey so that you can take care of our guests. In fact, we're so committed to this that our 'People Promise' sets out how you can expect us to support you at every step of your application and your career with us. Whether that's your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done. Career Development & Growth - We're here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential. Financial Wellbeing - You work hard, so we'll always help your money work hard for you! Some of the great things you can take advantage of include:
• Wage Stream - You'll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks - Savings on 1000's of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend - Earn up to £1000 when friends join our team
• Interest-Free Loans - Season ticket loans to make commuting easier
Mental & Physical Well-being - We're here to support your well-being, whenever and wherever you need it.
• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line - Free, confidential advice
• Be Well Platform - Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme
Recognition & Community - We're proud of everything we achieve, so we always celebrate our extraordinary team and culture.
• 'Wonderful People' Awards - Monthly, quarterly, and annual recognition
• Social & Seasonal Events - Fun, inclusive celebrations
• People Council - A platform for every voice
• Paid Volunteering Days - Give back to causes close to you