Heating & Compliance Customer Co-ordinator

Ready to make a real impact?At Platform Property Care, we're looking for a customer-focused and organised Heating & Compliance Customer Co-ordinator to join our Mechanical & Electrical (M&E) team.

This is an exciting opportunity to become the first point of contact for customers requiring support with heating and compliance services. If you enjoy helping people, solving problems, and delivering excellent customer service in a fast-paced environment, we'd love to hear from you.

In this important role, you'll help ensure customers receive a seamless experience, managing enquiries and appointments while working closely with planners, operational teams and colleagues across Property Care.

What you'll be doingAs a Heating & Compliance Customer Co-ordinator, you'll provide dedicated customer support and appointment management for our Heating & Compliance service.

Your responsibilities will include:

-Handling customer enquiries by telephone and taking ownership of requests from first contact.

-Managing, booking and rearranging appointments within agreed service standards.

-Providing clear and accurate information to customers about repairs, servicing and appointments.

-Resolving customer enquiries wherever possible at the first point of contact.

-Identifying enquiries that require technical, planning or operational support and ensuring they are passed to the appropriate team.

-Maintaining accurate records of customer contact and appointment activity.

-Recognising urgent, emergency, safeguarding and vulnerability concerns and following the appropriate escalation processes.

-Working collaboratively with Planning Teams, Team Leaders and operational colleagues to deliver an outstanding customer experience.

-Supporting service improvements by identifying recurring customer issues and sharing feedback with colleagues.

Experience working in a busy customer-facing environment.

-Experience handling customer enquiries over the telephone.

-Excellent customer service skills and a customer-first approach.

-Strong communication skills with the ability to explain information clearly and confidently.

-Excellent organisational skills and attention to detail.

-The ability to prioritise competing demands and remain calm under pressure.

-Experience within housing, repairs or property maintenance environments.

-A positive, resilient and proactive attitude.

Experience of planning or scheduling activities would be advantageous but is not essential.

Be Part of Something BiggerPlatform Property Care is part of Platform Housing Group, one of the largest housing providers in the Midlands. Our colleagues play a vital role in delivering safe, well-maintained homes and exceptional services for our customers.

As a Heating & Compliance Customer Co-ordinator, you'll be central to ensuring customers receive a professional, efficient and positive experience from first contact through to resolution. You'll join a team that genuinely puts customers at the heart of everything it does.

If you're passionate about customer service and are looking for a role where you can make a real impact, we'd love to hear from you.