Heath Programme - Advice on Prescription Generalist Caseworker (Macmillan Service)
Citizens Advice Liverpool, Kensington, Liverpool
Heath Programme - Advice on Prescription Generalist Caseworker (Macmillan Service)
Salary not available. View on company website.
Citizens Advice Liverpool, Kensington, Liverpool
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 5 Sep | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: e67cddd2ae3147a79c77cd48eff38f16
Location ref: Kensington, Liverpool
Full Job Description
- Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
- Use the Citizens Advice Adviser Net website to find, interpret and communicate the relevant information.
- Research and explore options and implications so that clients can make informed decisions.
- Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
- Negotiate with third parties such as statutory and non-statutory bodies as appropriate.
- Up to date knowledge of welfare benefits and demonstratable evidence of competence in providing benefits advice to clients in an audited environment.
- Working knowledge of link work service and the benefits of connecting clients to health enhancing activities and services
- Refer internally or to other specialist services as appropriate, including but not limited to welfare, debt, housing and link work support services
- Ensure that all work conforms to the organisations' office manual and the Citizens Advice quality standard and any other funding requirements, as appropriate.
- Ensure that work reflects and supports the Citizens Advice Service's equality and diversity strategy.
- Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation. Social policy
- Assist with social policy work by providing information about clients' circumstances through the appropriate channel.
- Alert clients to social policy options. Professional development
- Keep up to date with legislation, policies and procedures and undertake appropriate training.
- Read relevant publications.
- Attend relevant internal and external meetings as agreed with the line manager.
- Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate. Other duties and responsibilities
- Complete the required training to comply with quality assurance processes.
- Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
- Demonstrate commitment to the aims and policies of the Citizens Advice service.
Direct job link
https://www.jobs24.co.uk/job/heath-programme-advice-on-prescription-generalist-caseworker-127354952