Hear Care Assistant Apprentice
SPECSAVERS OPTICAL SUPERSTORES LIMITED, Sunderland
Hear Care Assistant Apprentice
£16,640 a year
SPECSAVERS OPTICAL SUPERSTORES LIMITED, Sunderland
- Full time
- Permanent
- Apprenticeship programme
Posted today, 25 Aug | Get your application in now to be one of the first to apply.
Closing date: 04-09-2026 (In 10 days)
Job ref: None
Location ref: Sunderland
Full Job Description
Introduction
At Specsavers we are passionate about our people and their development. You will receive thorough and continued training and development to enhance your understanding of optical products, so a passion for fantastic customer service is a must!
About the Employer
We’ve been a family-run business for more than 40 years, working with our business partners around the world to provide the best value optometry, audiology and other healthcare services for our customers.
You'll find us in the UK, Ireland, the Netherlands, Norway, Sweden, Denmark, Finland, Australia, New Zealand, Canada and North America, employing more than 45,000 people in thousands of Specsavers stores and businesses, as well as in our various support offices and international supply chain.
What You'll Do
You will be a key part in creating a warm and friendly atmosphere and an outstanding store environment both for our customers and our team.
What you will be doing:
- Stock takes and controls
- Ordering of stock items: batteries, hearing aid accessories, and cleaning supplies
- Ensure patient questionnaires are filled out
- Communicating with G.P’s
- File customer records on a regular basis
- Manage internal diary admin reports – open and problem pathway, callbacks
- Completing pre-appointment calls and reminder letters
- Operation of till, credit card transactions
- Covering Hearcare Reception Desk (includes answering phones, taking appointments, dealing with general queries etc.)
- Ensure the telephone is answered promptly and in the correct manner
- Ensuring point-of-sale is current and well displayed, ensuring test room is always clean, neat and tidy and ready for the customers
- Maintaining mandatory training modules on i-learn
Training Outcome
Progression to other roles within the organisation available.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Analytical skills
- Team working
- Initiative
Course Information
Course: Customer service practitioner (level 2)
Level: 2
Route: Sales, marketing and procurement
Apprenticeship Level: Intermediate
Working Arrangements
Working Week: Monday to Friday, 9.00am to 5.00pm. May work evenings and weekends.
Expected Duration: 1 Year
Number of Positions Available: 2
Training Provider: ESTAR GROUP LIMITED