Healthcare Helpline Team Leader

Salary not available. View on company website.

Baywater Healthcare, Crewe Green, Cheshire East

Posted 1 day ago, 8 Nov | Get your application in today.

Closing date: Closing date not specified

Job ref: d8d050eab3764fcc9dc9810d2bfddd49

Location ref: Crewe Green, Cheshire East

Full Job Description

Ensure inbound call service levels and operational KPIs are consistently achieved.
Support the day-to-day management of workloads and priorities across the team.
Conduct regular supervision and performance discussions with team members.
Assist with recruitment, onboarding and development of new colleagues.
Manage staffing levels to ensure excellent service coverage during business hours.
Produce reports and performance information for the management team.
Support the resolution of customer queries and complaints.
Drive continuous improvement and promote best practice across the team.
Work collaboratively with colleagues across the wider business to deliver outstanding patient and customer service.

We're looking for an experienced Healthcare Helpline Team Leader to join our Healthcare Helpline team. This is an exciting opportunity for a customer-focused leader who enjoys developing people, driving performance, and delivering exceptional service in a fast-paced healthcare environment. The successful candidate will lead a team of advisers, ensure operational performance targets are achieved, and support the wider strategic objectives of the department.

At Baywater Healthcare, we're committed to improving lives through outstanding home healthcare services. Every day, our teams support thousands of patients across the UK, helping them receive the care and equipment they need to live safely and independently.

https://www.jobs24.co.uk/job/healthcare-helpline-team-leader-127714434