Healthcare Assistant (HCA)

Patient Care & Wellbeing

• Support qualified nurses in delivering safe, effective and professional patient transfers.
• Provide compassionate, person-centred care, ensuring patients feel comfortable, respected and supported.
Crisis Intervention & Patient Safety
• Respond calmly and confidently to challenging situations and emergencies.
• Use effective communication and approved de-escalation techniques to reduce distress and maintain safety.
• Follow safeguarding policies and procedures to protect vulnerable adults and children.
• Support safe interventions in accordance with individual risk assessments, training and company protocols.
Patient Transportation & Equipment
• Drive company ambulances when required, ensuring safe, comfortable and timely journeys.
• Complete pre-journey vehicle and equipment checks to maintain operational readiness.
Communication & Documentation
• Complete accurate patient documentation and contribute to comprehensive clinical handovers, including relevant risks and current presentations.
• Communicate effectively with patients, colleagues and partner healthcare organisations to support continuity of care.
Professional Standards & Development
• Attend mandatory training, team meetings and professional reviews to maintain and develop your skills.
• Adhere to Prometheus policies, safeguarding procedures and relevant healthcare legislation.
• Maintain high standards of confidentiality, professionalism and accountability throughout every shift.
  
  Prometheus is a trusted provider of specialist patient transport and mental health support services across the UK. We work in partnership with the NHS, police, private healthcare providers, prisons and courts to ensure safe, dignified care for people in vulnerable situations. Our work ranges from secure mental health transfers and hospital bedwatch to supporting patients in places of safety., Prometheus Safe & Secure is a specialist provider of secure patient transport and enhanced observation services for people with mental health needs. Operating 24 hours a day, 7 days a week across the UK, we work in partnership with the NHS and private healthcare providers to deliver safe, dignified and compassionate support when it is needed most. Our services include secure patient transport for planned and urgent transfers, including those under the Mental Health Act, as well as enhanced observation and "bed watch" support in hospitals, A&E departments and Section 136 suites. Every journey and placement is managed with patient safety, dignity and respect at the forefront.