Healthcare Assistant

Albany House Medical Centre is seeking a motivated, compassionate, and proactive Healthcare Assistant (HCA) to join our friendly and patient-focused primary care team. This is an excellent opportunity for an individual who is passionate about delivering high-quality patient care within a busy GP practice environment. Working under the supervision of the nursing team and GPs, the successful candidate will play an important role in supporting the delivery of clinical services, health promotion activities, and preventative care to our patient population. The Healthcare Assistant will contribute to ensuring patients receive safe, effective, and professional care while helping to maintain smooth day-to-day clinical operations., The successful candidate will play a key role in supporting the delivery of high-quality patient care within a busy GP practice., The role combines Healthcare Assistant and Phlebotomy responsibilities, including carrying out routine clinical procedures, undertaking venepuncture clinics, assisting with patient health assessments, recording clinical observations, and supporting health promotion activities. The post holder will work closely with the Practice Nursing Team and GPs to ensure patients receive safe, effective, and compassionate care, while contributing to the efficient running of clinical services., Purpose: To assist the GPs and practice nurse team in the service and delivery of the care management of the practice population Responsible to: Senior practice nurses, practice manager and, ultimately, the GP Partners., The post holder works under indirect supervision of the practice nurse team leader and undertakes task and duties delegated by the practice nurse team leader or a suitably qualified regulated professional. They will work collaboratively with the general practice team to meet the needs of patients, following policy and procedures. Key responsibilities Communication

• Communicate effectively with other team members
• Communicate effectively with patients and carers, recognising their needs for alternative methods of communication
Personal and people development
• Take responsibility for own developmental learning and performance, including participating in supervision
• Take responsibility for maintaining a record of own personal development
• Work with management on any new training requirements
• To recognise and understand the roles and responsibilities of individuals working in the primary health care team
• Be aware of the legal issues pertinent to the role of a basic HCA
Health, safety and security
• Use the personal security systems within the workplace according to practice guidelines
• Identify the risks involved in work activities and undertake them in a way that manages the risks
• Use appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards reporting of any potential risks identified, including:
1. hand washing 2. universal hygiene procedures 3. collection and handling of laboratory specimens 4. segregation and disposal of waste materials 5. decontamination of instruments and clinical equipment 6. reporting and treatment of sharps injuries 7. dealing with blood and body fluid spillages 8. Assist patients and colleagues in adopting sound infection control measures
• Understand and apply the principles of the cold chain
• Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility
• Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate
• Be aware of statutory child health procedures and statutory local guidance and referral criteria
• Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility
• Use the computer monitor safely
• Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health
Service improvement
• Be aware of and, if appropriate, assist in current clinical audit
• Work with colleagues in the team on the development of current and new services and other initiatives
• Deal with requests from patients and clinical staff for health information leaflets
Quality
• Alert other team members to issues of quality and risk in the care of patients
• Ensure own actions are consistent with clinical governance systems
• Practice in accordance with agreed standards of care
• Enable patients to access appropriate professionals in the team
• Ensure stock items under your control are ordered and available in the treatment and consulting rooms
• Know how clinical governance affects the HCA role and bring to the attention of more senior staff any specific risk situation
• Know the practice's policies, especially the whistle-blowing policy, available in the practice staff handbook
• Be able to manage your own time effectively
Equality and diversity
• Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures
• Respect the privacy, dignity, needs and beliefs of patients and carers
• Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour
• Act as a chaperone
Clinical skills health and well-being
• Undertake, record and follow guidelines for the tasks for which you have received appropriate training:
• Urinalysis and preparation of specimens for investigation by the pathology laboratories
• Measuring and recording following physiological measurements in routine presentations, and for pre medical checks:
1. Blood Pressure 2. Pulse Rate And Rhythm 3. Temperature 4. Height And Weight - Body Mass Index 5. ECG 6. New patient checks
• Prepare and maintain environments and equipment before, during and after patient care interventions
• Assist in raising awareness of health and well-being, and how it can be promoted
• Give accurate and appropriate information to patients and groups within own competence
Information processes
• Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate
• Maintain confidentiality or information relating to patients, relatives, staff and the practice
• Take the necessary precautions when transmitting information
  
  Good General Education
Qualified in Phlebotomy Qualified to NVQ level 3 Experience Experience within a health care setting Experience in GP Practice Knowledge/Skills Ability to provide quality care Good interpersonal and communication skills Good organisational skills Good team working skills Effective time management skills Ability to work independently following verbal or written instructions Adaptable to change Computer literate Basic IT Skills Able to use System one. Skills in Phlebotomy, ECGs, Patient Health Checks, Blood Pressures Basic first aid knowledge Health and safety awareness Awareness of Blood Borne Viruses Experience in wound care, including leg ulcer management, and compression bandaging. Experience in minor surgery. Qualities/Attributes An understanding, acceptance and adherence to the need for strict confidentiality Able to work on own initiative Able to work under pressure and remain calm Flexible and adaptable Aware of own limitations,
• NVQ Level 3 in Health and Social Care (or equivalent).
• Good standard of general education, including GCSE (or equivalent) in English and Maths.
• Qualified in Phlebotomy with experience.
• Experience working within a healthcare setting.
• Competent in undertaking venepuncture/phlebotomy.
• Good interpersonal and communication skills.
• Good organisational and time management skills.
• Ability to provide high-quality patient care.
• Ability to work effectively as part of a team.
• Ability to work independently following verbal or written instructions.
• Basic IT skills and computer literacy.
• Skills in carrying out patient observations, including blood pressure, height, weight and health checks.
• Understanding of patient confidentiality and data protection.
• Awareness of health and safety requirements within a clinical environment.
• Flexible and adaptable approach to work.
• Ability to remain calm and effective under pressure.
• Willingness to provide cover for other HCAs where required., Previous experience working in a GP Practice.
• Experience using SystmOne.
• Experience undertaking NHS Health Checks and new patient health checks.
• Experience in wound care, including leg ulcer management and compression bandaging.
• Experience assisting with minor surgery procedures.
• Basic first aid qualification.
• Knowledge of blood borne viruses.
• Commitment to ongoing professional development
  
  Albany House Medical Centre is a well-established, CQC-rated Good GP practice serving patients across Wellingborough and the surrounding area.
We are committed to providing high-quality, patient-centred care and continuously strive to improve the services we deliver to our local community. We are a friendly and supportive training practice and are proud to be part of the Wellingborough & District Primary Care Network (PCN). Our multidisciplinary team works collaboratively across our main site in Wellingborough and our branch surgery in Wollaston to deliver high-quality primary care services. We pride ourselves on fostering a positive working environment where staff are valued, respected and encouraged to develop their skills. As a forward-thinking practice, we embrace innovation and digital technology to improve patient access and care, including the use of the Anima Health platform. We are committed to supporting staff wellbeing, Joining Albany House Medical Centre offers the opportunity to be part of a dedicated team that genuinely makes a difference to the health and wellbeing of our patients while developing a rewarding career in primary care.