Healthcare Assistant

An exciting opportunity has arisen for an experienced registered nurse to join St Paul's Eye Unit as matron covering the Royal and Aintree sites. The matron role provides senior clinical leadership, operational oversight, quality assurance, and professional nursing leadership across the service., The Matron is a senior nursing leader responsible for ensuring the delivery of high-quality, safe, effective, and patient-centred ophthalmology services across St Paul's Eye Unit. The role provides visible professional leadership to nursing, healthcare support workers, and the wider multidisciplinary team, ensuring that services meet national standards, Trust objectives, governance requirements, and patient expectations. The Matron leads on quality, safety, patient experience, workforce development, operational performance, and continuous improvement across outpatient, diagnostic, treatment, theatre, emergency eye care, and specialist ophthalmology services delivered at the Royal Liverpool and Aintree sites. St Paul's Eye Unit delivers a comprehensive ophthalmology service including cataract, glaucoma, medical retina, ophthalmic emergency care, corneal services, ocular oncology, oculoplastics and specialist diagnostic services. The successful post holder will be supported by the Assistant Director of Nursing.,

• Provide visible, professional nursing leadership across all ophthalmology clinical areas.
• Promote high standards of compassionate, patient-centred care.
• Lead and support nursing teams to deliver evidence-based practice.
• Act as a role model for professional standards, Trust values, and patient safety culture.
Quality, Safety and Governance
• Lead implementation of clinical governance arrangements across the service.
• Monitor incidents, complaints, risks, patient experience feedback and audit outcomes.
• Ensure learning from incidents, complaints and investigations is embedded into practice.
• Support delivery of quality improvement programmes and service redesign initiatives.
• Provide assurance regarding compliance with regulatory and Trust standards. Evidence from St Paul's governance meetings shows active Matron involvement in incident management, risk review, complaints oversight and quality assurance.
Operational Management
• Work closely with clinical leads, operational managers and divisional teams to ensure effective service delivery.
• Support achievement of performance targets including capacity, patient flow, waiting times and productivity.
• Manage operational challenges across multiple sites.
• Lead escalation processes to maintain safe staffing and patient care standards.
Workforce Leadership
• Lead recruitment, retention and workforce planning.
• Foster an inclusive, supportive and high-performing team culture.
• Oversee professional development, appraisal, revalidation and leadership development.
• Manage performance, attendance and wellbeing issues in line with Trust policies.
Infection Prevention and Patient Safety
• Provide executive oversight of infection prevention initiatives.
• Monitor compliance with hand hygiene, IPC audits, environmental audits and mandatory training.
• Ensure corrective action plans are implemented where standards fall below expectations. IPC performance monitoring is a recurring element of ophthalmology governance reporting.
Patient Experience
• Champion patient involvement and the use of patient feedback to drive service improvement.
• Lead actions arising from complaints, compliments and patient surveys.
• Promote accessibility and equitable care for patients with visual impairment and additional needs. Patient experience and accessibility feature prominently within St Paul's governance discussions.
Strategic and Collaborative Working
• Contribute to divisional and Trust-wide quality and operational objectives.
• Work collaboratively with consultant ophthalmologists, operational managers, allied health professionals and corporate functions.
• Support research, innovation and service development activity within St Paul's Eye Unit, which has a strong reputation for ophthalmic research and education., Quality and safety performance.
• Patient experience and complaints management.
• Infection prevention compliance.
• Workforce and staffing metrics.
• Governance and risk assurance.
• Delivery of divisional objectives.
• Clinical standards across Royal Liverpool and Aintree ophthalmology services.
Success Measures
• Safe staffing and workforce stability.
• Positive patient experience outcomes.
• Reduction in incidents and avoidable harm.
• Strong governance assurance.
• Improved service performance and productivity.
• Successful implementation of improvement initiatives.
• High levels of staff engagement and professional development.
  
  Strong clinical credibility as a senior registered nurse.
• Proven leadership and people management skills.
• Experience of governance, quality improvement and risk management.
• Ability to influence across multidisciplinary teams.
• Strong communication, coaching and organisational skills.
• Experience managing complex services across multiple sites.
• Commitment to improving patient outcomes and experience., Clinical Professional Qualification. Degree level or equivalent
• Post-graduate/registration Management or Training qualification /equivalent, Demonstrable experience as a clinical manager, with responsibility for clinical quality, people management, budget responsibility and successful delivery of performance targets and quality standards within strict financial controls., Understanding and appreciation of diversity
• Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on nursing/clinical professional service
Desirable criteria
• Principles and impact of the NHS Constitution
• Knowledge and understanding of computerised financial, management, budgetary management and workforce information systems
• Knowledge and understanding of governance arrangements and standards in the NHS and the wider health and social care economy, Coaching & values led leadership style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high performing teams
• A high level of communication skills, to include but not exclusively, mediation, negotiation, consultation, facilitation, presentation, training and coaching skills using well developed interpersonal skills to influence, inform, reconcile differences and resolve conflicts.
• Solve difficult problems, using a solution focused approach demonstrating competent persuasive and influencing skills
• Analyse data and information, including preparing responses to issues, weighing risks and forming judgements often within tight timescales
• Competently implement business plans, business cases and project plans in order to deliver the Clinical Service Strategy for the area
• Coordinate area day to day clinical operational activity to meet challenging performance targets within tight financial controls
• Implement policy and implementation plans to deliver the clinical strategy and plans ensuring successful implementation
• Demonstrate competent project management skills
• Cope with competing priorities and a demanding workload
• Deal with uncertainty in a political environment
• Work in an environment with frequent interruptions, and within stressful, unpredictable situations including responding to and solving urgent and emergency situations day to day
Desirable criteria
• Research information and use audit skills to applying findings to influence practice and develop business cases/plans.
• IT literate and able to use standard office software and bespoke systems
• Imaginative and innovative in developing new ways of working in meeting patient care and service needs, You must have appropriate UK professional registration.
  
  Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role. Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months' of their 18^th birthday. The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working. The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24. Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £26.50 (standard disclosure) or £54.50 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment. From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years. Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa. This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures. Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation. All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action. As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence. If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on at the earliest opportunity to ensure that measures can be put in place to enable your application for this post. Please note: new entrants to the NHS will commence on the first pay point of the relevant band.