Health & Well-being Coach 1

The Health and Wellbeing Coach will assist in the smooth running of the fitness and wellbeing provision at our Hubs by delivering quality activities with exceptional customer service according to our WATCH principles. You will work with your Health and Wellbeing Lead and General Manager to promote, connect and provide in alignment with Life Leisure's Purpose and Mission. Delivering the fitness and wellbeing provision at Life Leisure Hubs, including onboarding, programmes, group exercise, member interaction and small group training., Provide and deliver the five key components of the whole person wellbeing proposition VIP-GO (Visits, Interactions, Programmes, Group Ex and Onboarding), including high-quality onboarding experiences, in-house personal training programmes and group training sessions. Key Results: Number of onboarding sessions completed number of fitness visits number of Boditrax scans completed. Key Objective 2: Provide engaging group exercise and gym-floor interaction to improve member experience and retention. Connect with users through meaningful interaction and motivation on the gym floor and in studio spaces, and deliver a range of group exercise classes that inspire members to return regularly. NPS score Attrition percentage Percentage of members accessing group exercise. Key Objective 3: Support safe, effective and commercially successful fitness provision Ensure fitness equipment is well maintained and safe through regular checks and cleaning, provide cover for the health and wellbeing team as required, and attend regular training, one-to-ones, meetings and workshops. Key Results: Safe and effective operation of the fitness environment contribution to consistent service standards and team support. NPS score Key Objective 4: Contribute to team effectiveness and continuous improvement Work with the Customer Success and Marketing teams to deliver outreach activities to partner organisations and local businesses, while supporting secondary income generation through personal training opportunities. Key Results: Delivery of outreach activity; contribution to secondary income streams; achievement against role KPI measures. Key Results: Delivery of outreach activity

Relevant Experience,

• Experience delivering group exercise sessions
• Confident using systems and standard computer applications
• Strong communication skills
• Ability to interact with customers in a polite and professional manner
• Experience of delivering excellent customer service
• Experience designing fitness programmes
• Ability to work independently and as part of a team
• Ability to follow instructions effectively
Desirable
• Have previously worked as a fitness instructor
• Skills and qualifications
• Essential
• Level 2/3 Personal Training or equivalent
• Desirable
• First Aid trained / qualification
• Exercise to Music Certificate
• Minimum of 3 GCSE's or equivalent, to include Mathematics and English Language
• Customer care qualification (NVQ) or experience
• Health and Safety qualification or relevant experience
• Computer/Basic Accounting qualification