Health & Social Care Officer

Health & Social Care Officer - Front Door Team (Adult Social Care) We are seeking a dedicated and confident Health & Social Care Officer to join a busy Front Door service supporting Adult Social Care referrals. This is a vital role acting as the first point of contact for vulnerable adults who may have complex, sensitive, or rapidly changing needs. You will play a key part in ensuring that every referral is triaged efficiently, accurately, and with a person-centred approach, helping individuals access the right support at the right time. The Role Working within a fast-paced safeguarding and assessment environment, you will be responsible for:

• Receiving, processing, and triaging incoming adult social care referrals
• Handling safeguarding concerns, care support requests, and occupational therapy referrals
• Ensuring timely and accurate recording of information across systems
• Making informed initial decisions on prioritisation and onward pathways
• Liaising with internal teams and external partners to coordinate appropriate responses
• Supporting the delivery of an effective, responsive front door service for adults with a range of needs
• Managing situations that can be complex, unpredictable, and sometimes high-pressure
  
  Has a strong understanding of adult social care services and pathways
• Can confidently assess and prioritise information in a fast-moving environment
• Communicates clearly and compassionately, even in challenging situations
• Is confident working with vulnerable adults, including those with complex needs
• Works well both independently and as part of a multidisciplinary team
• Has experience in social care, safeguarding, referral management, or similar settings
Working Arrangements This is a hybrid role, offering a 50/50 split between office and home working. Please note: an initial full-time office-based period will be required to ensure full training, confidence, and understanding of processes before transitioning to hybrid working.