Health Records Administrator

An exciting opportunity has arisen within the Health Records team based at the West Suffolk Hospital and Sudbury Health Centre. This role is a band 3 clerical admin role, working 35 hours per week. Usual hours 08.30-17.00., To check-in & discharge patients, add new encounters, admit and discharge patients for minor operations, book follow up appointments for rapid access clinics, virtual clinics, complete outcomes for the PTL and coding

To be responsible for the clinic reception area, ensuring patients are communicated to effectively and their needs are responded to as and when required, escalating poorly patients to the Nurse in Charge.

To have extensive knowledge of the RTT to enable the Administrator to make a judgement according to the pathway on which outcome code is applicable to the treatment received. To ensure that failed outcome codes are rectified and appointments modified to ensure data correctness

To meet and greet patients on Outpatient Reception areas, in an appropriate, polite and helpful manner to assist in ensuring the patient experience is as positive and pleasant as possible in line with the Trust 'Putting You First' initiative.

Demonstrate professionalism when dealing with telephone enquiries whilst adhering to the rules under the General Data Protection Regulations. To investigate and resolve complex health record issues and update records accordingly.

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.