Health Co-Ordinator

We are looking Health Co-Ordinator for the Queens Medical Centre. The working pattern is 27 hours per week and days can be discussed at interview.

The Health Co-Ordinator role is crucial to the day to day running of the surgery. The role covers everything from front desk to assisting the clinical team and and when necessary, Front Desk Management, Greet patients upon arrival, verify their information. Ensure a welcoming and respectful environment for all visitors. Efficiently manage appointment scheduling using the practices systems; adjust schedules as needed to accommodate patient needs and maximise resource utilisation. Telephone Enquiries Handle incoming calls, provide information to callers, take messages, or redirect calls to appropriate staff members.

Administrative Responsibilities Process eConsultations received. Patient Records Management: Maintain and update patient records with accuracy. Ensure all patient interactions and transactions are logged promptly and comply with legal and privacy requirements. Act as a liaison between patients and healthcare providers. Ensure that communication is clear and that patients understand their schedules, treatment plans, and any preparatory steps for appointments.Resource

Navigation: Guide patients to access various healthcare resources available to them, including special clinics, educational sessions, and community services.Resource Management:

Manage front-office supplies and ensure that patient areas are stocked with necessary items like forms, brochures, and informational materials.Safety Protocols Maintain cleanliness and safety of the reception area, complying with health and safety guidelines to ensure a safe environment for patients and staff.

Queens Medical Centre is a GP surgery with a branch site in Lynton. Our total patient cohort is 11,500 patients across both sites. We are part of the Fuller & Forbes Healthcare Group.

As a group, our vision is to enable patients to live longer and healthier lives that are full, active and meaningful. We aim to do this by developing a sustainable primary healthcare service. Our service is undertaken by our vast multidisciplinary team of GPs, Advanced Clinical Practitioners, Pharmacists, Paramedics and Nursing teams, as well as our PCN staff.