Health Care Support Workers

Working collaboratively with the Site and Duty team, In-patient and clinical areas, and Integrated Discharge Teams amongst others, the Operational Discharge and Flow support Team will positively impact the patient experience and operational performance by supporting earlier discharges from the wards via the Discharge Lounges, and earlier movement from our Emergency Departments and assessment areas. The team will work dynamically and with multiple key stakeholders to provide targeted support to alleviate blockages and barriers to flow., The main duties of the role include:
+ Discharge coordination, working with the Integrated Discharge Team, Patient Flow Facilitators, ward teams and the Operations Centre team.
+ Maintaining accurate data on our Ewhiteboards,
+ Supporting with transport arrangements
+ Patient engagement and experience - working together to support patient's safe and timely transfer both on the day of admission and to the Discharge Charge Lounge on their discharge date.
+ Be flexible and responsive with the ability to move between tasks quickly ad efficiently., In addition, successful candidates role and responsibilities include:
1. Discharge Preparation and Coordination
+ Proactive planning for same-day and next-day discharges, working collaboratively under the guidance of the Band 7 and 5 RN and the Duty Manager, and with the Integrated Discharge Team (IDT), Patient Flow Facilitators (PFFs), ward teams, and the Operations Centre.
+ Ensuring discharge lounges are operational from 07:30 hrs to facilitate early patient transfers and bed availability.
Data Accuracy and Digital Tools
+ Maintaining accurate and timely updates on electronic whiteboards (eWhiteboards) to reflect real-time patient status.
+ Utilising Power BI dashboards to gather discharge intelligence, enabling informed decision-making and targeted liaison with IDT, wards, and key stakeholders.
Clinical Documentation and Medicines Readiness
+ Ensuring TTOs and discharge summaries are prepared and verified the day prior to planned discharge, reducing delays and improving patient safety.
Transport Arrangements
+ Confirming appropriate patient transport is pre-arranged and meets individual needs.
+ Encouraging and supporting patients to arrange their own transport wherever clinically appropriate, promoting independence and reducing Trust costs.
Patient Engagement and Experience
+ "Meet and greet" patients identified for discharge lounge transfer, providing clear communication about the process and expected timelines.
+ Coordinating packing, collection, and transfer of patients, property, and medications to the discharge lounge on the morning of discharge.
+ Supporting patients with breakfast as required and contacting relatives/carers to confirm collection details and discharge lounge location.
Operational Oversight and Escalation
+ Monitoring progress of all discharge actions, escalating barriers promptly to the Band 7 lead, Band 5 or Duty Manager.
+ Ensuring safe and timely transfer of patients from ED/admission areas to inpatient wards and discharge lounges, prioritising flow in collaboration with the Duty Manager.
Flexibility and Responsiveness
+ Ability to redeploy rapidly to areas of greatest operational pressure.
+ Anticipating demand and adapting to evolving site requirements, maintaining a proactive "what's next?" approach to patient flow.
Communication and Stakeholder Engagement
+ Maintaining regular communication with the Duty Manager and Site Coordinator to ensure alignment with operational priorities.
+ Developing strong relationships with key stakeholders across clinical and non-clinical teams, fostering open and supportive communication channels

Potential candidates must be able to work across all functions of the role, and the ability to work intuitively and under the guidance of the Band 7 and Site and Duty team.

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.