Health Care Support Worker- Magnolia Ward

Our Mental Health Support Workers play a vital role in providing person-centred care and practical support to individuals experiencing mental health challenges. Working as part of a multidisciplinary team, the post holder will support service users in their recovery journey, helping them to build independence, resilience, and improve their overall wellbeing. The role involves delivering day-to-day support tailored to individual care plans, including assisting with daily living activities, promoting social inclusion, and encouraging engagement with therapeutic and community-based services. As a Mental Health Support Worker you will develop positive, professional relationships with service users, offering emotional support while maintaining appropriate boundaries. The post holder is responsible for monitoring and reporting on individuals' mental and physical wellbeing, identifying any changes or risks, and escalating concerns in line with safeguarding and organisational policies. Accurate record-keeping and effective communication with colleagues, healthcare professionals, and external agencies are essential aspects of the role.,

• Provide person-centred support in line with individual care and recovery plans.
• Assist service users with daily living activities, including personal care, meal preparation, and maintaining a safe living environment.
• Offer emotional support and encouragement to promote independence, confidence, and wellbeing.
• Support individuals to engage in social, recreational, and community-based activities.
• Monitor and observe service users' mental and physical health, reporting any changes or concerns promptly.
• Maintain accurate, timely, and confidential records in accordance with organisational policies.
• Work collaboratively with healthcare professionals, families, and external agencies to ensure coordinated care.
• Promote safeguarding by recognising and responding to signs of risk, abuse, or neglect.
• Support service users in managing medication where appropriate and in line with training and guidelines.
• De-escalate challenging situations and respond appropriately to behaviours of concern.
• Encourage and support service users to attend appointments and access relevant services.
• Adhere to all health and safety, infection control, and risk management procedures.
• Participate in team meetings, supervision, and ongoing training and development.
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  This position requires a compassionate, patient, and non-judgemental approach, alongside the ability to manage challenging situations calmly and safely. As a Mental Health Support Worker you must work flexibly, which may include shifts, weekends, or community-based support, depending on service needs.
  
  Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.
We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress. Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.