Health Care Support Worker

Job Summary The Health Care Support Worker (HCSW) is part of the multidisciplinary team and plays a vital role within the team, providing holistic, patient- centred care which is planned and directed by health care professionals. Under the guidance and supervision of a registered nurse (RN), midwife or nurse associate (RNA) the HCSW will undertake a range of core clinical skills and depending on the area worked may include specific clinical skills relevant to the speciality. The post holder is expected tocover the duties of other HCSW colleagues within the range of the post holder's knowledge and skills To achieve this, the HCSW will: - Undertakes a range of delegated clinical care duties in hospital, communityor other settings - Records patient observations and changes to patients clinical conditions - Carries out limited clinical care duties o Follow all London North West University Healthcare NHS Trust (LNWH) policies and provide a safe and person-centred environment for the treatment of patients. o The post holder is responsible for delivering high standards of care, providing services in accordance with the Trust's values and behaviours to support the nursing team in the delivery of patient care which is safe and effective.o The post holder is a fundamental part of the nursing team in providing care to patients/ carers/ relatives at LNWH, including the safe delivery of a range of clinical competency skills., o Maintain a professional appearance in line with the Trust professionalappearance policy and infection control policyo Uphold the Trust's values and behaviours and behave in a manner fitting with the responsibility this brings to maintain the public confidence.o Maintain professional and courteous working relationships with staff, patients and families, and respect the equality and diversity of each and every person they come into contact with.o Uphold the privacy, dignity and confidentiality of the client group and respectequality and diversity of everyone at all times.o Work collaboratively with others in the care setting to ensure that patients' needs are met.o Use social media as per Trust policy and procedures.o Read and follow the Skills for Health Code of Conduct for Health Care SupportWorkers and always maintain the confidentiality of patient information. o As part of your employment with the Trust, you are bound by the policies and procedures within the organisation and the wider NHS.o Working under the direction of a registered nurse, midwife or nursing associate, participate fully in the delivery of planned nursing care, within the boundaries of your role which may include chaperoning of patients, escorting/ transferring of patients and providing 1-1 patient centred care or caring for a group of patients that require enhanced care.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.