Health Care Assistant

To assist GPs and Practice Nurses in delivering high-quality patient care within the practice population. The post holder works under the supervision of registered healthcare professionals and follows practice policies, protocols, and procedures. Main duties of the job Support delivery of QOF and LCS requirements through patient reviews, recalls and long-term condition monitoring Assist with the management of patients with chronic conditions including diabetes, hypertension, asthma, COPD and cardiovascular disease Undertake clinical procedures including venepuncture, phlebotomy, urinalysis, ECGs, blood pressure, pulse oximetry, height, weight and BMI measurements following competency assessment Carry out NHS Health Checks and support vaccination, screening and health promotion programmes Maintain accurate clinical records and coding on EMIS to support contractual requirements Provide health promotion advice and chaperone patients during examinations when required Comply with safeguarding, confidentiality, GDPR and Information Governance requirements Support audits, data quality improvement and achievement of practice performance targets Work collaboratively with the multidisciplinary team to improve patient outcomes Maintain patient records, process specimens, monitor stock levels and maintain clinical equipment Follow infection control procedures and safely manage clinical waste, sharps and vaccine storage Undertake any other duties appropriate to the role as delegated by the Practice, Clinical Duties Clinical Duties (including QOF and LCS targets) (including QOF and LCS targets) (including QOF and LCS targets) Support the delivery of Quality and Outcomes Framework (QOF) requirements by undertaking reviews and data collection for patients with long-term conditions Assist in identifying and recalling patients for chronic disease monitoring clinics, including diabetes, hypertension, asthma, COPD, and cardiovascular disease Perform clinical observations and investigations to support QOF indicators, including blood pressure monitoring, BMI recording, smoking status assessment, and phlebotomy Undertake venepuncture, urinalysis, ECG recording, height, weight, BMI, blood pressure, pulse oximetry and other delegated clinical procedures following competency assessment Chaperone patients during examinations and procedures in accordance with practice policy Support Local Commissioned Services (LCS) and Enhanced Services delivered by the practice, including health promotion initiatives, vaccination programmes, health checks, and disease prevention activities Undertake NHS Health Checks in accordance with local and national guidelines Assist with patient recall and follow-up systems to ensure achievement of QOF and LCS targets Record accurate clinical information and code patient interactions appropriately on the clinical system (EMIS) to support QOF and contractual requirements Participate in annual vaccination campaigns, including influenza and COVID-19 programmes, where trained and competent Contribute to opportunistic screening and health promotion activities, including smoking cessation advice, weight management support, and cardiovascular risk assessment Maintain confidentiality and comply with GDPR, Information Governance, Data Protection, and Caldicott principles Adhere to practice safeguarding policies and procedures and escalate concerns relating to children and vulnerable adults appropriately Quality Improvement and Practice Performance Quality Improvement and Practice Performance Support the practice in achieving QOF, LCS, and other contractual performance indicators Assist in audits, data quality improvement projects, and service evaluations Work collaboratively with GPs, Practice Nurses, Care Coordinators, and the wider Primary Care Network (PCN) team to improve patient outcomes Maintain awareness of practice targets and priorities relating to long term condition management and preventative healthcare. Patient Care Assist patients before, during, and after consultations Promote healthy lifestyles and wellbeing Provide health education within own level of competence Communicate effectively with patients, carers, and the wider multidisciplinary team Treat all patients, carers and colleagues with dignity, respect and compassion, promoting equality, diversity and inclusion at all times. Administrative Duties Administrative Duties Maintain accurate patient records on the clinical system (EMIS or other approved practice systems) Process specimens and laboratory requests Monitor and replenish clinical stock Maintain treatment rooms and equipment. Support audit and quality improvement activities. Infection Prevention and Safety Infection Prevention and Safety Follow infection prevention and control procedures. Safely handle clinical waste and sharps. Ensure equipment is cleaned and maintained. Support vaccine and cold-chain management where appropriate. Job description Job responsibilities Main Duties and Responsibilities Clinical Duties Clinical Duties (including QOF and LCS targets) (including QOF and LCS targets) (including QOF and LCS targets) Support the delivery of Quality and Outcomes Framework (QOF) requirements by undertaking reviews and data collection for patients with long-term conditions Assist in identifying and recalling patients for chronic disease monitoring clinics, including diabetes, hypertension, asthma, COPD, and cardiovascular disease Perform clinical observations and investigations to support QOF indicators, including blood pressure monitoring, BMI recording, smoking status assessment, and phlebotomy Undertake venepuncture, urinalysis, ECG recording, height, weight, BMI, blood pressure, pulse oximetry and other delegated clinical procedures following competency assessment Chaperone patients during examinations and procedures in accordance with practice policy Support Local Commissioned Services (LCS) and Enhanced Services delivered by the practice, including health promotion initiatives, vaccination programmes, health checks, and disease prevention activities Undertake NHS Health Checks in accordance with local and national guidelines Assist with patient recall and follow-up systems to ensure achievement of QOF and LCS targets Record accurate clinical information and code patient interactions appropriately on the clinical system (EMIS) to support QOF and contractual requirements Participate in annual vaccination campaigns, including influenza and COVID-19 programmes, where trained and competent Contribute to opportunistic screening and health promotion activities, including smoking cessation advice, weight management support, and cardiovascular risk assessment Maintain confidentiality and comply with GDPR, Information Governance, Data Protection, and Caldicott principles Adhere to practice safeguarding policies and procedures and escalate concerns relating to children and vulnerable adults appropriately Quality Improvement and Practice Performance Quality Improvement and Practice Performance Support the practice in achieving QOF, LCS, and other contractual performance indicators Assist in audits, data quality improvement projects, and service evaluations Work collaboratively with GPs, Practice Nurses, Care Coordinators, and the wider Primary Care Network (PCN) team to improve patient outcomes Maintain awareness of practice targets and priorities relating to long term condition management and preventative healthcare. Patient Care Assist patients before, during, and after consultations Promote healthy lifestyles and wellbeing Provide health education within own level of competence Communicate effectively with patients, carers, and the wider multidisciplinary team Treat all patients, carers and colleagues with dignity, respect and compassion, promoting equality, diversity and inclusion at all times. Administrative Duties Administrative Duties Maintain accurate patient records on the clinical system (EMIS or other approved practice systems) Process specimens and laboratory requests Monitor and replenish clinical stock Maintain treatment rooms and equipment. Support audit and quality improvement activities. Infection Prevention and Safety Infection Prevention and Safety Follow infection prevention and control procedures. Safely handle clinical waste and sharps. Ensure equipment is cleaned and maintained. Support vaccine and cold-chain management where appropriate.

• Experience working in a healthcare setting
• Good communication and interpersonal skills
• Basic IT skills
• Ability to work as part of a multidisciplinary team
Desirable
• Previous GP practice experience
• Phlebotomy competency
• Experience using EMIS
• NHS Health Check training
Qualifications Essential
• Care Certificate or willingness to complete
Desirable
• Relevant NVQ/QCF Level 2 or 3 qualification in Health and Social Care
Person Specification Experience Essential
• Experience working in a healthcare setting
• Good communication and interpersonal skills
• Basic IT skills
• Ability to work as part of a multidisciplinary team
Desirable
• Previous GP practice experience
• Phlebotomy competency
• Experience using EMIS
• NHS Health Check training
Qualifications Essential
• Care Certificate or willingness to complete
Desirable
• Relevant NVQ/QCF Level 2 or 3 qualification in Health and Social Care
  
  Bourne Health is an NHS primary care organisation based in London and Surrey. We are led by a group of GP Partners and CEO focused on excellent and sustainable patient care, through digital innovation and harnessing the skills of our multi-professional team. We are active members of our Neighbourhood Health teams, working closely with our partners in Secondary and Community Care, Mental Health and our Voluntary, Community, Faith and Social Enterprise colleagues.